Sr.Operations Executive

1 - 3 years

1 - 2 Lacs

Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:- Sr.Operations Executive

You will be responsible for managing end to end client servicing, optimization and delivery of campaigns

for a key business focus area.

Key responsibilities include:-

  • Good understanding of Billing, Collection and Audits.

  • Should maintain good track of account information; proofs and balances reports; estimates and

makes manual adjustments based on the discussion with the relevant stakeholders.

  • Good client servicing experience and should be able to solve partner queries such as document

updation, Proof of execution, credit notes and required delivery reports

  • Monitoring accounts to identify overdue payments

  • Finding and contacting debtors to arrange debt payoffs

  • Keeping accurate records and reporting on collection activity

  • Take actions to encourage timely debt payments

  • Process payments and refunds

  • Resolve billing and customer credit issues

  • Update account status records and collection effort

  • Report on collection activity and accounts receivable status

Education, Skills & Work experience:-

Minimum 1+ years of experience in managing billing, invoicing and Audits.

Stakeholder management

Good analytical(Gsheets, MS Excel and Powerpoint) and problem solving skills.

Ability to work in a fast paced and challenging environment.

Comfortable working with targets

Flexible and willing to work across different shifts as and when required.

Proven experience as a Collection Specialist or similar role

Knowledge of billing procedures and collection techniques

Familiarity with laws related to debt collection

Patience and ability to manage stress

Skilled in negotiation

Apply Now

Send your resume to lakshmiprasanna.r@twsol.com

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