Sr.Executive Operations (Education industry) - Chennai

Job Title :

Reporting to

Experience :

Location:

Looking for Immediate joiners or in 15 Days

Will also work very closely with :

AREAS OF RESPONSIBILITY (Key Activities)

Collaborative Program Operations:

Management of Program Semester Calendar :

Faculty Support :

• Assigning of Faculty & Learning Facilitator (LF) / Teaching Assistants (TA) forCourses and Releasing Offer Letter on Guest Faculty Portal.
• Providing administrative support to Off Campus & Guest Faculty and Learning Facilitators (LF) / Teaching Assistants (TA) in their assigned programs.
• Organizing periodic Faculty and Teaching Assistants (TA) / Learning Facilitator (LF) meetings.
• Collating and sharing of Student Class Attendance & Exam Reports with BDMs and Collaborative Organization SPOCs.
• Processing of Honorarium Payment requests on time for Guest Faculty & Learning Facilitator (LF) / Teaching Assistants (TA).

Communication:

Ensuring Timely Release of all Student Communications & Announcements (Welcome Mail, Platform and Orientation Session Training, Sharing of Semester Calendar, Commmunication on the Conduct of Quizzes and Assignments (EC1), Mid-Semester

(EC2) & Comprehensive (EC3) Exams, Opening up of Re-Evaluation window, Results

Declaration for Semester and the Opening up of subsequent Semester Registration.

Examinations & Evaluations Sharing the Data with Exam Team and Exam Service Provider, Student Communication on Hall Ticket and Exam Center Allocation, Exception Handlings for Exams, Assign and Mapping of Faculty & Learning Facilitator (LF) / Teaching Assistants (TA) for Evaluation, Tracking of Evaluation Status, Finalized Evaluation Results need to be

shared with EVM Team for enabling Course-wise Grading for faculty, Follow up with

faculty for grading, Communication on Results declaration and Grades Publishing.

Coordination with Back Office Cells : Coordination with various Back Office Cells team members for ensuring smooth Semester Operations for all program batches. Providing data to Faculty Mentor, BDM and Collaborative Organization SPOCs as per requirement on a regular basis.

Qualification and Personal Profile :

• Graduate from a reputed institute
• Minimum 2-5 years of post-qualification work experience in Education Operations in
• Universities, Technology Training Companies / Test Preparation Companies / Skill
• Development Companies / Education Companies.
• Candidates with experience in L&D and Training Operations management with large IT
• Corporations will also be considered for the role.

Other Skill and Ability Requirements :

• Best Practices in Customer Relationship Management, Adherence and Improvement of
• Standard Operating Procedures, Readdressing of Customer Grievance System, Vendor
• Management, Proficient at MS-Excel
• Process Orientation, Planning and Organizing Skills, Working with cross functional
• team, Excellent Verbal and Written Communication skills, Service Orientation

Interested candidates can reach us 9394368397 | syed.cb@cielhr.com

Thanks & Regards,

Chan Basha Syed,

9394368397,

syed.cb@cielhr.com