SRE

PureSoftware Pvt Ltd

4 - 7 years

15 - 17 Lacs

noida

Posted:5 hours ago| Platform:

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Skills Required

confluence service management sre change request management change management artificial intelligence incident investigation sql technical support continuous improvement devops system performance business continuity proactive monitoring aws technical skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Proactive monitoring and management of business critical 24x7 real-time. Where required to rectify issues in a timely fashion to restore application functionality.
- Ensure incidents are correctly processed, assessing business and technical impact and severity.
- Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or IT Change activity to resolve.
- Ensuring the communication to the business community remains active.
- Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education and Incident Investigation.
- Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's. Creation and ownership of change requests raised to address any of the above issues.
- Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence).
- Work to provide services to agreed Service Level Targets and Operating Level Agreements.
- Leverage AI Ops techniques to analyse logs, metrics, traces, and event data, enabling proactive trend identification and continuous optimization of system performance

Roles and Responsibilities

- The candidate should handle all support requests; incident, problem and change management, and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders.
- Provide second line client-facing technical support for issues escalated by first line support teams. Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team required for third line escalation.
- Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements.
- Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.
- Apply AI/ML techniques to detect anomaly, predict alerting, and to enhance support operations.

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