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For Employers

SRE

LANDMARK GROUP

3 - 6 years

8 - 18 Lacs

bengaluru

Posted:Just now| Platform:

Apply

Skills Required

site reliability engineering prometheus kubernetes sre new relic splunk grafana

Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles and Responsibilities

Service Reliability & Operations

Ensure high availability and optimal performance of key systems through active monitoring and proactive issue resolution.
Work with
Service Level Indicators (SLIs)
and
Service Level Objectives (SLOs)
to achieve operational goals.
Identify recurring issues and drive root-cause fixes to improve service stability.

Incident & Problem Management

Participate in incident response to minimize downtime and business impact.
Perform root cause analysis and document post-incident reports.
Collaborate with engineering teams to develop long-term solutions for known issues.
Troubleshoot and debug
Java
and
microservices-based
applications.

Support & Escalation Handling

Handle support tickets and technical escalations efficiently.
Follow through on open issues until resolution, ensuring minimal recurrence.
Maintain and enhance support documentation,
runbooks
, and
SOPs
.
Coordinate with cross-functional teams during incident resolution.

Monitoring & Automation

Use tools like
Prometheus
,
Grafana
, or
New Relic
for system monitoring and alerting.
Contribute to automation initiatives and develop scripts to improve operational efficiency.
Maintain documentation for monitoring, support procedures, and operational practices.

Collaboration & Communication

Partner with development, infrastructure, and support teams to ensure seamless operations.
Provide timely updates on incident status and overall service health.
Maintain clear and transparent communication across all stakeholders during incidents.

Required Skills

35 years of experience in
SRE
,
IT Operations
, or
Technical Support
roles.
Strong understanding of
Java
and
microservices architecture
.
Experience with monitoring tools (Prometheus, Grafana, New Relic).
Hands-on experience with
Kubernetes
and cloud platforms (
AWS
,
Azure
,
GCP
).
Familiarity with
ITIL-based
support practices and service management.
Excellent troubleshooting, analytical, and communication skills.

Preferred Skills

Experience with ITSM/ticketing tools such as
ServiceNow
or
Jira Service Management
.
Knowledge of automation or scripting (
Bash, Python
, etc.).
Awareness of
security
and
compliance
best practices in operations.

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