Sr. Territory Service Represntati

Job Title: Sr. Territory Service Representative
Function: Operation
RCS Grade: O
Reporting To: Regional Air Network Head
Location: SUH, Surat

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Purpose

Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery.

Key Responsibilities :-

Operational

• Service to the customer by Intact and timely Pickup and delivery of shipments (field work)
• Ensure connection of shipments picked up from own route
• Develop territory / route.
• Grow business with existing customers in the route
• Generating Sales lead
• Sharing Competition information.
• Self grooming and upgradation of product and operations knowledge

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers.
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline.
• Ensure that the Service Centre is adequately staffed as per the manpower requirements.
• Ensure high level of employee engagement and retention of key performers.