Sr Technical support (XECM)

Company Description

OpenText is a leading Cloud and AI company, offering a comprehensive suite of Business AI, Business Clouds, and Business Technology. As a global leader in information management, OpenText supports over 120,000 enterprise customers across 180 countries, including 98 of the top 100 global companies. Founded in 1991, OpenText is committed to helping organizations grow, innovate, and become more efficient and effective in a secure manner. At OpenText, we strive to create a thriving workplace with artificial intelligence integrated into our processes, fostering collaboration, inclusivity, and forward-thinking solutions.

Role Description

This is a full-time, on-site role for a Sr Technical Support (XECM) professional located in Bengaluru South. The role involves providing technical support, troubleshooting issues, handling customer support requests, and ensuring customer satisfaction. The Sr Technical Support professional will analyze problems, identify solutions, and work closely with customers to resolve technical issues, ensuring a high level of customer service and support.

Qualifications

• 5 - 8 years of prior experience working on relevant technologies
• 3+ years of Content Server concepts, Content Server troubleshooting,XECM
• Integration with Enterprise Connect
• Focused on scoping problems and strong troubleshooting ability
• University/College degree within a related discipline or equivalent work experience
• Willingness to work in shifts during weekdays and on-call during weekends
• OS - Win/Linux - OS fundamentals, Troubleshooting fundamentals, Logs
• DB - MS SQL, Oracle - Write basic queries
• Web Servers - IIS/Apache Tomcats 

LOCATION: HYDERABAD

WORK MODE: HYBRID (TUE, WED, THUR)

SHIFT: 24/7 (ROTATIONAL SHIFT) INCLUES NIGHT SHIFT

Kindly share your updated resume kruthikas@opentext.com)