Sr. Technical Program Manager

Smartsheet is looking for a Technical Project Manager who will support the Digital Marketing Team in ensuring web development projects have the right requirements, scope, resources, and that development decisions align with business needs. You will be the interface between stakeholders, developers, and cross-functional team members, and will have a clear understanding of the broader picture, and guide developer sprints to balance our overall roadmap and strategic goals.

You Will:

• Partner with multiple teams across our company to define scope, requirements, and level of effort for proposed enhancements to our web properties and Drupal content management system.


• Lead the execution of technical projects, and programs by working directly with teams across multiple functions of the business.


• Manage active work and backlog, address priorities and risks, and communicate them to the team resources and business partners.


• Ensure release readiness, including administrating UAT of key feature launches, providing go/no-go decisions based on risk/priority assessments, and responding promptly to reported production issues.


• Work directly with front end and back end developers to facilitate daily stand ups and prioritization of work for weekly releases as well as both short term and long term projects.


• Ensure requests meet the definition of ready for our development team, and manage the scheduling and communication of deployments.


• Be the daily contact point between Web Developers, U.S.-based technical project managers, and business partners, maintaining consistent documention and managing communications to stakeholders operating across multiple time zones.


• Lead decision-making with business partners on options to accomplish requested projects.


• Anticipate and respond to risks and changes in project scope, identify and remove roadblocks.


• You will contribute to managing the team s capacity by understanding the current state of the project pipeline and clarifying trade offs when changes are made to the project roadmap.


• Work with internal resources (e.g. creative teams, web development, legal, etc.) to prioritize work to meet the proposed schedule as well as longer-term marketing initiatives that could span years.


• Support colleagues on the Digital Marketing and Web Development teams in delivering world class project management support and expertise at Smartsheet, and participate in optimizing existing team processes.

You Have:

• Bachelors degree in CS or related field, PM certification (PMP), or equivalent experience


• 5+ years experience as a PM focused on working with web development teams


• Strong proficiency in both written and oral English communication is required for this role


• Experience managing projects within Agile and Waterfall project management methodologies


• Experience with Jira or similar bug tracking/enhancement tracking software, intake request management and production support


• Experience interpreting and communicating milestones and project risks to globally distributed stakeholders


• Experience breaking down complex asks into detailed stories/sub-task and documenting those as requirements


• Good ability to load-balance resources across competing projects and run daily development standups


• Strong sense of ownership, urgency, and drive


• Enthusiasm to dig into technical features, issues, and specifications


• Creativity and initiative for improving project effectiveness


• Skills in analyzing and solving complex problems


• Working technical knowledge of HTML, JavaScript and CSS is a big plus


• Working knowledge of typical content management system architecture and workflows