Client Services provides a world-class service experience to Visa s clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.
The Services Digitization organization
within Client Services
is dedicated to automating business processes and making client interactions with Visa straightforward, intuitive and rewarding through the design, development, and delivery of enhanced digital experiences. As a member of the Onboarding team within Services Digitization, you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing, Implementation and Testing functions.
About the Role
We are seeking a visionary Senior Product Manager to lead the end-to-end strategy, delivery, and scaling of an in-house Centralized Payment Testing Platform. You will define the product vision, partner with Platform/Payments Engineering to build core capabilities from the ground up, sunset fragmented internal tools, and launch a secure, scalable, white-labelled testing experience for internal stakeholders and enterprise clients. You will collaborate with Product, Operations, SMEs, Engineering, SRE, Security, Data, Sales, and Client Success to deliver a seamless developer and client experience across payment authorization, clearing, settlement, and dispute flows.
Key Responsibilities
Product strategy and vision
- Define the long-term vision, strategy, and roadmap for an internally built testing platform aligned to company objectives and payment domain needs.
- Own build scope, MVP definition, and iterative releases with clear success criteria.
Requirements and experience design
- Engage internal users and external client stakeholders to capture pain points and desired capabilities; translate insights into actionable PRDs, user stories, and discovery artifacts.
- Define personas and end-to-end journeys (developer, QA, payment ops, client engineer).
Platform architecture partnership
- Partner with Platform/Payments Engineering to shape platform architecture, APIs and SDKs, data models, and environment strategy (multi-tenant, staging, sandbox, simulators).
- Prioritize foundational capabilities: protocol simulators (ISO 8583/ISO 20022), EMV, tokenization, digital wallets, 3-DS, network issuer acquirer emulation, data replay, and automation.
Migration and deprecation
- Lead the transition from legacy in-house tools to the new platform; define parity thresholds, dual-run pilots, data integrity checks, and a staged deprecation plan.
- Deliver self-serve migration tooling, training, and change communications.
White-label enablement
- Define branding, theming, tenant isolation, usage metering, audit trails, and customization to support client-facing, white-label deployments.
Delivery leadership
- Run a disciplined backlog, quarterly planning, and a hybrid delivery model (Agile with milestone gates) across multiple squads, manage dependencies with Infra, Security, and Data.
- Establish operating cadences, decision logs, and RACI across product/engineering/design.
Observability, quality, and operations
- Specify telemetry, analytics, and BI for usage, performance, and test outcomes.
- Collaborate with Product Operation team on maintaining support SLOs/SLIs, capacity plans, incident response expectations, and runbooks with SRE.
Compliance, privacy, and security by design
- Embed PCI DSS requirements, organizational controls, encryption, key management, data retention, and data residency.
Business case and TCO
- Build the business case for in-house development vs. alternatives: track TCO, unit economics, and ROI: partner with Finance on budget, resourcing, and cost controls.
Go-to-market and adoption
- Partner with Marketing, Sales, and Client Success to define value propositions and packaging for client access: enable internal stakeholder onboarding and client activation.
Performance measurement and continuous improvement
- Define and track product KPIs (adoption, efficiency, reliability, migration progress, NPS/CSAT) and drive a continuous improvement roadmap.
Basic Qualifications (Must have)
- Bachelor s degree in Computer Science, Engineering, Business, or related field. MBA preferred.
- 7+ years of
product management
experience in payments, fintech, or enterprise SaaS/platforms
, including platform or developer focused products. - Deep understanding of
payment processing and testing across auth, clearing, settlement, chargebacks, and related regulatory/industry standards (PCI DSS, ISO 8583, ISO 20022, EMV, tokenization, digital wallets, 3DS).
- Proven success building platform capabilities in house: defining architectures with engineering, establishing APIs/SDKs, and launching multi tenant services at scale.
- Demonstrated experience sunsetting legacy tools and migrating diverse user groups to new platforms with measurable outcomes.
- Strong
analytical and decision making skills: adept at defining KPIs, instrumentation, and experimentation.
- Excellent
communication and stakeholder management
skills across technical and non technical audiences. - Expertise with
Agile
and hybrid delivery models: comfortable with complex, multi squad programs.
- Familiarity with security, privacy, and compliance controls for payments and SaaS.
Preferred Qualifications (Good to have)
- Experience building protocol simulators, payment network emulators, or high fidelity test harnesses.
- Background in SRE/DevOps adjacent product areas (observability, environments, CI/CD).
- Experience delivering white label or OEM style client experiences, including theming and tenant governance.
- Knowledge of data pipelines for test artifacts, lineage, and auditability
