Sr. Team Leader

As a customer service professional with 3-5 years of experience, you will be responsible for training and mentoring customer service staff. Your role will also include resolving complaints, tracking key performance indicators (KPIs) and other metrics, conducting trainings, handling customer escalations, creating required reports, and problem-solving related to billing issues. Key Responsibilities: - Training and mentoring customer service staff - Resolving complaints and handling customer escalations - Tracking KPIs and other metrics - Conducting trainings for staff - Creating necessary reports - Problem-solving related to billing Qualifications Required: - Graduation or Diploma In this role, you will not be required to provide information about yourself, strengths, challenges faced as a customer service professional, methods used to engage with customers, concepts like OST & DSAT, strategies to improve team performance, KPIs, Vlookup/HLookup in Excel, vendor management, resolving disputes between team members, involving team members in problem-solving, handling customer escalations, conditional formatting in Excel, CountIF formula, differences between Countif & Countifs, calculating TAT, removing time from date in Excel, and the meaning of PO.,