Key Responsibilities: Supervise and lead a team of collection agents to meet or exceed collection targets. Monitor daily operations, track performance metrics, and provide regular feedback and coaching. Develop and implement collection strategies and action plans for overdue accounts. Ensure compliance with company policies and relevant legal and regulatory requirements. Resolve complex or escalated customer issues and negotiate repayment plans where necessary. Conduct regular training sessions to enhance team skills and keep them updated on policies and procedures. Prepare performance reports for management, including KPIs, recovery rates, and team performance. Coordinate with other departments (e.g., legal, finance, customer service) to resolve account issues. Motivate and engage team members to maintain high morale and productivity. Qualifications and Experience: Bachelor’s degree in Finance, Business Administration, or a related field (preferred). 3–5 years of experience in debt collection, with at least 1–2 years in a supervisory or team leader role. Knowledge of collection laws and regulations (e.g., FDCPA, GDPR, etc.). Strong analytical, leadership, and interpersonal skills. Proficient in MS Office and collection management systems/CRM tools. Key Competencies: Leadership and team management Excellent communication and negotiation skills Problem-solving and conflict resolution Results-driven and goal-oriented Ability to work under pressure and meet deadlines Job Type: फ़ुल-टाइम Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

Description of TELECALLER Job Roles and Responsibilities: · To remind customers about the pending dues & convert into collection. · Coordination with Inter & Intra department for debt management support. · Regular follow ups & Team co-ordination, should be highly enthusiastic, diligent, and excellent to work for long tenure. · Coordination with Branch Team for collection conversion. · Preparation of Dunning Letter. · Should be able to do 80 to 100 productive telephonic calls per day. Experience – 0 to 1 year Desired Candidate Profile: · Language proficiency in English & regional language is mandatory. · Proficiency in Hindi language would be an added advantage. · Result oriented with good relationship handling skills. · Confident, self-motivated and team player. · Good interpersonal skills. Prerequisite: Energetic and Passionate candidate with 0 to 2 year experience preferred. Exclusive opportunity for women candidates. Role Collection Executive / Officer Industry Type -BPO / Call Centre Functional Area -Calling Employment Type -Full Time, Permanent Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Roles and Responsibilities: · To remind customers about the pending dues & convert into collection. · Coordination with Inter & Intra department for debt management support. · Regular follow ups & Team co-ordination, should be highly enthusiastic, diligent, and excellent to work for long tenure. · Coordination with Branch Team for collection conversion. · Preparation of Dunning Letter. · Should be able to do 80 to 100 productive telephonic calls per day. Experience – 0 to 1 year Desired Candidate Profile: · Language proficiency in English & regional language is mandatory. · Proficiency in Hindi language would be an added advantage. · Result oriented with good relationship handling skills. · Confident, self-motivated and team player. · Good interpersonal skills. Prerequisite: Energetic and Passionate candidate with 0 to 2 year experience preferred. Exclusive opportunity for women candidates. Role Collection Executive / Officer Industry Type -BPO / Call Centre Functional Area -Calling Employment Type -Full Time, Permanent Job Type: फ़ुल-टाइम Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: मोबाइल फ़ोन के बिलों का पेमेंट Work Location: In person

The job role involves reminding customers about pending dues and converting them into collections. You will be required to coordinate with both Inter and Intra departments for debt management support. Regular follow-ups and team coordination are essential, and you should possess high enthusiasm, diligence, and be willing to work for a long tenure. Collaboration with the Branch Team for collection conversion is also part of your responsibilities. You will be responsible for preparing Dunning Letters and should be capable of making 80 to 100 productive telephonic calls per day. The ideal candidate should have a language proficiency in English and the regional language, with proficiency in Hindi being an added advantage. A result-oriented individual with good relationship handling skills is desired, along with confidence, self-motivation, and the ability to work well in a team. Good interpersonal skills are also important. This role requires an energetic and passionate candidate with 0 to 2 years of experience, with a special preference for women candidates. The position is for a Collection Executive/Officer in the BPO/Call Centre industry, specifically in the Calling functional area. It is a full-time, permanent employment opportunity with a day shift schedule and performance bonus. Proficiency in Hindi and English languages is preferred, and the work location is in person.,

Job Title: Senior Team Leader – Collections & Recovery Department: Collections & Recovery Location: INSPIRE BPO 356/088, 3rd floor alamnagar Road, near Bawali police chauki, Rajajipuram, Lucknow, Uttar Pradesh -226017 Reports To: Collections Manager / Head of Recovery Employment Type: Full-Time Job Summary: We are seeking a highly motivated and experienced Senior Team Leader to oversee and manage a team of collection officers focused on debt recovery. The ideal candidate will bring strong leadership, strategic thinking, and a results-driven mindset to improve recovery rates, maintain compliance, and ensure high performance within the team. Key Responsibilities: Team Management: Lead, coach, and manage a team of collection agents to achieve daily, weekly, and monthly recovery targets. Monitor team performance, provide feedback, and implement corrective actions where necessary. Motivate and inspire the team to maintain high levels of productivity and morale. Debt Recovery Operations: Oversee the execution of collection strategies for delinquent accounts (early, mid, and late stage). Handle escalated or complex recovery cases and negotiate with high-value or sensitive customers. Ensure compliance with all regulatory and legal requirements in recovery processes. Performance Monitoring & Reporting: Track KPIs and prepare regular reports on team performance and recovery metrics. Analyze trends, identify gaps, and recommend process improvements. Collaborate with analytics or MIS teams to develop insight-driven strategies. Process & Compliance Oversight: Ensure adherence to standard operating procedures, internal policies, and regulatory guidelines. Conduct regular audits of collection activities and documentation. Provide training and upskilling for team members on compliance and soft skills. Stakeholder Management: Liaise with legal, operations, and customer service departments for case coordination. Represent the collections team in internal reviews and strategic planning meetings. Qualifications & Experience: At least 12th pass ,Bachelor’s degree in Business Administration, Finance, or related field . 5–8 years of experience in collections or recovery, with at least 2–3 years in a leadership or supervisory role. Strong knowledge of collection tools, legal recovery processes, and regulatory requirements. Excellent communication, negotiation, and interpersonal skills. Proficiency in MS Excel, CRM systems, and collection software tools. Ability to work under pressure, handle escalations, and drive results. Key Competencies: Leadership & Team Management Analytical & Problem-Solving Skills Negotiation & Conflict Resolution Attention to Detail Adaptability and Strategic Thinking Strong Ethical Standards and Integrity Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Application Question(s): Do you have Advance knowledge of Excel Work Location: In person Speak with the employer +91 8882287773

Job Title: Senior Team Leader – Collections & Recovery Department: Collections & Recovery Location: INSPIRE BPO 356/088, 3rd floor alamnagar Road, near Bawali police chauki, Rajajipuram, Lucknow, Uttar Pradesh -226017 Reports To: Collections Manager / Head of Recovery Employment Type: Full-Time Job Summary: We are seeking a highly motivated and experienced Senior Team Leader to oversee and manage a team of collection officers focused on debt recovery. The ideal candidate will bring strong leadership, strategic thinking, and a results-driven mindset to improve recovery rates, maintain compliance, and ensure high performance within the team. Key Responsibilities: Team Management: Lead, coach, and manage a team of collection agents to achieve daily, weekly, and monthly recovery targets. Monitor team performance, provide feedback, and implement corrective actions where necessary. Motivate and inspire the team to maintain high levels of productivity and morale. Debt Recovery Operations: Oversee the execution of collection strategies for delinquent accounts (early, mid, and late stage). Handle escalated or complex recovery cases and negotiate with high-value or sensitive customers. Ensure compliance with all regulatory and legal requirements in recovery processes. Performance Monitoring & Reporting: Track KPIs and prepare regular reports on team performance and recovery metrics. Analyze trends, identify gaps, and recommend process improvements. Collaborate with analytics or MIS teams to develop insight-driven strategies. Process & Compliance Oversight: Ensure adherence to standard operating procedures, internal policies, and regulatory guidelines. Conduct regular audits of collection activities and documentation. Provide training and upskilling for team members on compliance and soft skills. Stakeholder Management: Liaise with legal, operations, and customer service departments for case coordination. Represent the collections team in internal reviews and strategic planning meetings. Qualifications & Experience: At least 12th pass ,Bachelor’s degree in Business Administration, Finance, or related field . 5–8 years of experience in collections or recovery, with at least 2–3 years in a leadership or supervisory role. Strong knowledge of collection tools, legal recovery processes, and regulatory requirements. Excellent communication, negotiation, and interpersonal skills. Proficiency in MS Excel, CRM systems, and collection software tools. Ability to work under pressure, handle escalations, and drive results. Key Competencies: Leadership & Team Management Analytical & Problem-Solving Skills Negotiation & Conflict Resolution Attention to Detail Adaptability and Strategic Thinking Strong Ethical Standards and Integrity Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Application Question(s): Do you have Advance knowledge of Excel Work Location: In person Speak with the employer +91 8882287773