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Riverforest Connections logo

Sr. Support Specialist - Amazon Connect with AWS Lambda

8 - 13 years

22 - 30 Lacs

Hyderabad, Bengaluru, Mumbai (All Areas)

Posted:10 hours ago| Platform: Naukri logo

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Skills Required

Aws Lambda S3 S connect metrics Dynamo Db Amazon Connect Cicd Pipeline Amazon Cloudwatch Webrtc

Work Mode

Work from Office

Job Type

Full Time

Job Description

LOCATION: PAN INDIA Experience: 8+ years Support Model: 24x7 rotational Role Overview: Handle service delivery and ensure performance across all Amazon Connect support areas. Oversee overall support operations, enhancements, and system updates. Act as primary escalation point for incidents. Manage SLAs and ensure service standards are met. Identify process gaps and implement improvements. Lead and mentor Junior engineers. Maintain relationships with internal and external stakeholders. Skills Required: Deep hands-on experience with Amazon Connect Strong knowledge of AWS Lambda, DynamoDB, S3 In-depth understanding of contact flows, queues, routing profile, quick connect, telephony config, and call routing Strong troubleshooting skills in WebRTC and voice issues Experience with CloudWatch, Connect Metrics, CI/CD pipelines Experience integrating with Salesforce. (Service Cloud Voice) Good documentation and process improvement capability Strong leadership and communication skills

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Riverforest Connections
Riverforest Connections
www.riverforestconnections.com

Technology Consulting

Chicago

50-100 Employees

14 Jobs

    Key People

  • Jane Doe

    CEO

  • John Smith

    CTO

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