Sr. Support Specialist - Amazon Connect with AWS Lambda Riverforest Connections

8.0 - 13.0 years

22 - 30 Lacs

Hyderabad, Bengaluru, Mumbai (All Areas)

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LOCATION: PAN INDIA Experience: 8+ years Support Model: 24x7 rotational Role Overview: Handle service delivery and ensure performance across all Amazon Connect support areas. Oversee overall support operations, enhancements, and system updates. Act as primary escalation point for incidents. Manage SLAs and ensure service standards are met. Identify process gaps and implement improvements. Lead and mentor Junior engineers. Maintain relationships with internal and external stakeholders. Skills Required: Deep hands-on experience with Amazon Connect Strong knowledge of AWS Lambda, DynamoDB, S3 In-depth understanding of contact flows, queues, routing profile, quick connect, telephony config, and ...

Posted 4 months ago

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Support Specialist - Amazon Connect with AWS Lambda Riverforest Connections

3.0 - 8.0 years

15 - 25 Lacs

Hyderabad, Bengaluru, Mumbai (All Areas)

Work from Office

LOCATION: PAN INDIA Experience: 3-5 years Support Model: 24x7 rotational Role Overview: Provide support on Amazon Connect-related incidents and user issues. Handle basic troubleshooting of voice, call routing, and UI-based configurations. Support change announcements and basic deployment activities. Coordinate with L2/L3 engineers for escalation. Maintain documentation and update knowledge base. Skills Required: Hands-on experience with Amazon Connect (basic flows, routing, and settings) Exposure to AWS Lambda, S3, DynamoDB Basic understanding of WebRTC and voice troubleshooting Familiar with CloudWatch, Connect Metrics Willingness to learn Salesforce integration. (Service Cloud Voice) Stron...

Posted 4 months ago

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