Sr. Support Analyst(Tibco Admin,Linux,Oracle)

Job Description

Position Purpose Responsible for L2 support activities for an applications which are used for Cash management under ITL/CAMPS/CAMSTOR. This is an extended team which works along with the team located in Paris, Singapore and Montreal. Shift working to support application which is implemented globally. Shift timings 09:30AM-06:00PM (depending on Day light saving). Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Bangalore Bank Holidays on rotation basis. Responsibilities Direct Responsibilities L2 Production support activity using Linux, Ansible, SQL, Shell Scripting, TIBCO BW Understanding of Application architecture. Deployments of the application on Production environment. Daily health check reporting and Active Monitoring. Knowledge on monitoring tools such as Autosys, Dynatrace will be an added advantage. Good to have knowledge of shell scripting. Ability to work under critical situations and take swift proactive actions as per the demand of situation. Implementation of improvements to prevent incidents and maintain accurate documentation Effective problem and change management Automation of tasks and ongoing continuous improvement Coordinating Responsibilities Train other team members and Jr. Resources on functional and technical topics. Responsible for Incident/Change/Problem Management. Responsible to drive meetings for Support related Activities. Good communication skills. Technical & Behavioral Competencies Mandatory Skills : Linux Oracle Tibco BW Tibco Administrator Good to Have : Devops Tools / Autosys/ Service Now / Dynatrace / Ansible Good Knowledge on Linux and Oracle, PL/SQL ITIL Process knowledge Ability to work in shifts and flexible hours on holidays and weekends in exigency situations Self-motivated, with strong ability to work both independently and with the team Strong Analytical skills Preferred to have ITIL Certification Prior Knowledge on Application Production Support Knowledge on Payment and Finance domain applications. Specific Qualifications (if required) Graduate in any discipline or Masters in Information Technology Overall 5-10 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Organizational skills Communication skills - oral & written Creativity & Innovation / Problem solving Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Ability to develop and adapt a process Analytical Ability Ability to manage / facilitate a meeting, seminar, committee, training Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required)