Sr. Support Analyst(Tibco Admin,Linux,Oracle)

Responsible for L2 support activities for an applications which are used for Cash management under ITL/CAMPS/CAMSTOR. This is an extended team which works along with the team located in Paris, Singapore and Montreal.

Shift working to support application which is implemented globally.

Shift timings 09:30AM-06:00PM (depending on Day light saving). Also required to provide on call support during weekends or weekdays on rotation basis. Flexibility to support the application on Bangalore Bank Holidays on rotation basis.

Responsibilities

L2 Production support activity using Linux, Ansible, SQL, Shell Scripting, TIBCO BW

Understanding of Application architecture.

Deployments of the application on Production environment.

Daily health check reporting and Active Monitoring.

Knowledge on monitoring tools such as Autosys, Dynatrace will be an added advantage.

Good to have knowledge of shell scripting.

Ability to work under critical situations and take swift proactive actions as per the demand of situation.

• Implementation of improvements to prevent incidents and maintain accurate documentation
• Effective problem and change management
• Automation of tasks and ongoing continuous improvement

Train other team members and Jr. Resources on functional and technical topics.

Responsible for Incident/Change/Problem Management.

Responsible to drive meetings for Support related Activities.

Good communication skills.

Mandatory Skills

Linux

Oracle

Tibco BW

Tibco Administrator

Good to Have

Devops Tools / Autosys/ Service Now / Dynatrace / Ansible

Good Knowledge on Linux and Oracle, PL/SQL

ITIL Process knowledge

Ability to work in shifts and flexible hours on holidays and weekends in exigency situations

Self-motivated, with strong ability to work both independently and with the team

Strong Analytical skills

Preferred to have

ITIL Certification

Prior Knowledge on Application Production Support

Knowledge on Payment and Finance domain applications.

Graduate in any discipline or Masters in Information Technology

Overall 5-10 Years of IT experience of which 6months minimum should be on Application Production Support in banking Domain

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Organizational skills

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to set up relevant performance indicators

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications