Sr Specialist Software Engineering

3 - 8 years

5 - 10 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About the Role :

We are seeking a skilled and motivated ServiceNow Application Developer to join our Network Operations transformation initiative. This role will be instrumental in supporting the migration from legacy ticketing systems to AT&T s enterprise ServiceNow platform. You will work closely with cross-functional teams to design, develop, and deploy scalable ServiceNow solutions that align with operational goals and compliance standards.
Key Responsibilities:
  • Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture.
  • Ensure seamless integration of escalations, incident management, and case ticketing within the ServiceNow ecosystem.
  • Participate in platform onboarding, scoped app development, and data ingestion processes.
  • Maintain documentation and contribute to knowledge base articles and onboarding guides.
Required Qualifications:
  • 3+ years of experience developing on the ServiceNow platform.
  • Strong understanding of ITSM, CMDB, and Incident/Change/Problem Management modules.
  • Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
  • Experience with AT&T s ServiceNow architecture or similar enterprise-scale implementations is a plus.
Preferred Skills:
  • Experience with Agile development methodologies.
  • Knowledge of AT&T s network operations environment and ticketing workflows.
  • Ability to work independently and in a team-oriented, collaborative environment.
Why Join Us?
You ll be part of a high-impact transformation effort that is reshaping how Network Operations teams manage incidents, changes, and escalations. This is a unique opportunity to contribute to a platform that supports mission-critical services across AT&T.
We believe that transformation is not just about technology it s about people. Our teams are built on a foundation of collaboration, transparency, and continuous learning. As part of the ServiceNow and Network Operations community, you ll be immersed in a culture that values:
  • Operational Excellence : Our teams are deeply committed to improving operational efficiency through automation, data integrity, and proactive problem-solving
  • Purpose-Driven Work : Whether it s supporting emergency device readiness or transforming change management, our work directly supports mission-critical operations that keep people connected
Location:
IND:KA:Banglaore / Intl Tech Park, Whitefield Rd - Storage: Innovator Building, Itpb, Whitefield Rd
Job ID R-71438 Date posted 07/07/2025

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