Sr. Software Engineer

Job Description

Job Summary ¿ Providing L1/L2/L3 support in dynatrace all activities. ¿ End2End knowledge on dynatrace implementation. ¿ At least one PoC should have hands on experience. ¿ Should have strong in any one of the cloud implementations. ¿ Expertise in Configure the Process and Service detection rules. ¿ Easy to adapt new configurations based on the customer requirements. ¿ Ability to understand and map key problem areas basis the explanation given by the customer. ¿ Good to have dynatrace certification. ¿ Should have strong knowledge in all dynatrace services and functionalities. ¿ Expertise in problem solving within the deadlines without impact to the customer. ¿ Expertise in raising support tickets and follow up's, and connecting with dynatrace supporting people. ¿ Always fulfill the customer requirements. ¿ Articulate how APM will help the customer transform his current approach of problem solving. ¿ Have excellent oral and written communication skills, be a team player. ¿ Application architecture and Business impact of downtime. ¿ Preparing the monthly shift roaster and manage the team members. ¿ Dynatrace integrations to any ITSM tool. ¿ Knowledge in Synthetic Monitoring Concept and implementation. ¿ Experience in performing application performance analysis. ¿ Strong knowledge on ITIL processes like Incident, Problem and Change Management. ¿ Strong knowledge on UNIX commands. Show more Show less