Sr. Software Engineer

Job Description

"Should say required either Redoc, Systoc or Net Health Therapy application experience. Also, hands on application support experience needs to be bold. required Ambulatory workflow knowledge Maintain a high degree of business knowledge in the supported business areas and applications, with deep understanding of operational processes and requirements Provide application/infrastructure support and respond to requests and inquiries from users within the pre determined timeframe of the applicable service levels Identify solutions to work around open issues/problems that are under investigation or pending resolution Document, and track case histories, issues, and actionable steps taken Communicate issues and opportunities to the support team leadership Troubleshoot and resolve requests and test fixes Identify root cause and implement continuous improvements to reduce repeat experiences Should be having hands on experience in configuring the application in scope and solve production/upgrade/change issues. Create ad hoc and custom reports for all systems in response to requests Train end users in use of equipment and software"