Sr Service Engineer

Sr Service Engineer

Key Responsibilities

• On-site Service

  : Attend to

  breakdown calls

  , perform equipment installations, and complete scheduled

  preventive maintenance

  . You will also manage parts requests and close transactions under warranty or as chargeable services.

• Customer Engagement

  : You'll be responsible for promoting

  service contracts and consumables

  , demonstrating products, and providing training to customers. Your ability to build strong customer relationships will be a key to your success.

• Sales Support

  : You'll identify potential parts and equipment requirements to generate

  service leads for the sales team

  . This includes submitting quotes and securing purchase orders.

• Documentation & Coordination

  : Update all service reports in

  Oracle

  . You'll need to coordinate effectively with other departments to solve technical issues and ensure seamless service delivery.

Required Qualifications

• Experience

  : A minimum of

  4+ years of field service experience

  .

• Education

  : A Diploma or Engineering degree in any stream.

• Skills

  :
• The ability to work well

  independently

  and prioritize a demanding workload.
• Strong

  analytical skills

  to diagnose and provide solutions for technical problems.
• Excellent

  communication skills

  to interact effectively with customers and internal teams.
• The initiative to establish new processes and a strong ability to multitask.

• Language

  : Familiarity with the

  local language

  is essential for effective communication with customers.