Sr. QA Engineer

About Us

Hiver offers teams the simplest way to provide outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We're a top-rated product on G2 and rank very highly on customer satisfaction.At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We're profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

We are looking for a Senior QA Engineer who will play a critical role in ensuring high product quality, reducing release risks, and scaling automation across teams. This is a hands-on, high-ownership individual contributor role where you will influence quality practices, collaborate deeply with engineers, and act as a quality champion within your product area.This role goes beyond test executionyou will help define how quality is built into the system while still being deeply involved in automation, debugging, and release readiness.

What You Will Be Working for

• Quality Ownership & Execution
• Own end-to-end quality for assigned product areas/features.
• Design, review, and execute comprehensive test strategies (functional, regression, integration).
• Lead feature-level release sign-offs in collaboration with engineering and product.
• Actively debug failures across UI, backend, and APIs to identify root causes.
• Work closely with Customer Support to reproduce, analyze, and prevent customer-reported issues.
• Automation & Engineering Excellence
• Build, extend, and maintain automated test suites for UI, API, and backend services.
• Improve test reliability by identifying and fixing flaky tests.
• Drive reduction in manual regression time through automation ROI.
• Integrate automated tests into CI/CD pipelines and ensure fast feedback cycles.
• Collaborate with developers to shift quality left (testability, better coverage, early validation).
  

What we are looking for

• 4+ years of experience in software quality engineering.
• Strong ability to design high-quality test scenarios from ambiguous requirements.
• Hands-on experience in test automation using tools like Selenium, Playwright, Webdriver.io, or similar.
• Proficiency in at least one programming language (Python, JavaScript, Java, etc.).
• Solid experience with API testing, backend validation, and debugging.
• Working knowledge of CI/CD pipelines and version control systems (Git).
• Strong RCA skills with the ability to prevent repeat issues.
• Excellent communication skills and confidence to challenge assumptions.
• High ownership mindset with strong attention to detail and quality standards.
  

Good to Have skills

• Experience testing microservices-based architectures.
• Familiarity with performance testing tools like JMeter.
• Experience with Linux/Unix environments.
• Exposure to test metrics such as bug leakage, automation coverage, and regression effectiveness.
• Experience mentoring junior QA engineers