Sr Product/Customer Support Specialist -Remote

Who We Are:

Cimpress N.V. (NASDAQ: CMPR) is the world leader in mass customisation. Our unmatched technology, production, and supply chain operations allow us to offer products that can be personalised by an individual customer and manufactured on demand: easily, with great quality, and at affordable prices. Whether it is customised apparel, marketing materials for a business, or personalised photo products commemorating cherished family moments, we create real, tangible products that mean something to real people.

Founded over 20 years ago from a spare bedroom in Paris, Cimpress has grown into a global company with over $3.2 billion in annual revenue, 16+ million customers, and more than 5,000 team members across 16 countries. We operate a portfolio of well-known brands, including Vistaprint, Albelli, Drukwerkdeal, and Pixartprinting.

Cimpress has created a new business called Cimpress Open whose mandate will be to excel at serving customers via third-party channels. Cimpress Open harnesses the power of our state of the art Mass Customization Platform to integrate with key partner businesses, leveraging the product breadth and scale advantages provided by Cimpress mass customization businesses. The platform consists of modular, multi- tenant services, making it easy and fast to do things like introduce new products, reach customers, and track orders. Last year, Cimpress generated over $3B in revenue through customized print products, signage, apparel, packaging, and more. Cimpress Open has significant growth opportunities as it establishes a presence with digital design software partners and established ecommerce marketplace platforms.

We encourage our engineers to think like an owner, acting small, while supported by a large organization. This is a new team with significant flexibility to define the landscape of technology for solving business problems. The engineering team is an integral stakeholder in defining and building the product.

About the role:

As a Product Operations Sr. Specialist, you will play a pivotal role in shaping how our products move from concept to customer. Beyond managing the internal product activation process, ensuring availability, and overseeing backend product creation and mapping, you’ll be a builder of scalable processes in a fast-growing environment.

This role is highly cross-functional — you’ll collaborate with category managers, product managers, and fulfillment partners to ensure smooth product launches and continuous operational excellence. In a startup setting, that means wearing multiple hats: identifying inefficiencies, experimenting with new solutions, and helping define best practices that will set the foundation for long-term growth.

You will also have the opportunity to dive deep into data, streamline product information, and enhance stock visibility to maximize performance across key markets. Your ability to combine strategic thinking with hands-on execution will directly influence our growth trajectory and customer experience.

What you will do:

• Internal Product Activation: Manage the end-to-end process of internal product activation, sourcing via MCP businesses to ensure product availability aligns with category manager selection strategies.
• Product Ops Management: Oversee the creation, management, and optimization of PRDs (backend merchandising SKUs) as the internal merchandising layer to ensure product data is mapped and ready for merchandising.
• Stock and Availability Management: Coordinate with suppliers to ensure product availability and stock levels align with merchandising goals, supporting both B2B and B2C channels.
• Cross-Functional Collaboration: Act as the point of contact between category managers, business product management teams, and fulfillment teams to ensure smooth product setup and alignment with demand.
  
• Process Improvement: Seek ways to continuously improve and streamline operational processes to ensure faster value delivery to customers, with an emphasis on reliability and minimizing errors in product setup.
• Incident Management: Proactively identify and resolve potential setup issues, ensuring a minimum 98% first-time-right rate for test orders, and document and run retrospectives for incidents related to product reliability.

Your Qualifications:

• 3-7 years of experience in product operations, SKU management, or eCommerce merchandising.
• Proven success working with internal tools like MCP tools, Amazon Seller Central, and fulfillment platforms.
• Strong experience in managing product data, stock availability, and internal product activation processes.
• Excellent communication skills and ability to collaborate cross-functionally with teams such as category managers, product managers, and fulfillment teams.
• Strong analytical mindset, with proficiency in marketplace dashboards and BI tools.
• Experience in handling product data and ensuring seamless merchandising processes.
• Familiarity with printing technologies and custom print product offerings.
  

Nice to have:

• Experience in launching and managing new product categories in both B2B and B2C environments.
• Exposure to process improvement initiatives and driving operational efficiencies.
• Experience with incident management processes and driving product reliability improvements.

Why you'll love working here:

Being at Cimpress means you don’t see work as just a building, a desk, or a manufacturing floor. You see it as a chance to advance in your career and life. We strive to give you everything you need to learn, grow, and succeed. We're constantly pushing boundaries and broadening our horizons through innovation, collaboration, and perpetual exposure to what’s next. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we call it another great day at work.

For this role, occasional travel will be required to meet with business stakeholders, and platform teams, and collaborate on exciting initiatives.

Equal Opportunity Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.

Please visit: https://cimpress.com/our-platform/

Meanwhile you can know more about our company details through below mentioned links:

• Cimpress Vision - https://player.vimeo.com/video/111855876
• About us: Our story - http://cimpress.com/about-us/
• Global corporate Website – www.cimpress.com
• Global corporate Website – www.cimpress.com