The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities.This is an individual contributor role responsible for driving the development and evolution of the Collections platform. This role is focused on leveraging data and insights to inform product decisions and deliver solutions that balance customer experience, operational efficiency, and regulatory compliance. The Senior Product Manager works cross-functionally to gather customer insights, define clear product requirements, and identify opportunities to enhance the platform's capabilities. The role also oversees product execution through sprint planning, daily standups, and retrospectives, ensuring initiatives are delivered on time and aligned with the platform's long-term vision. Success in this position requires at least five years of product management experience, proven expertise in consumer credit or collections technology, and the ability to lead complex, cross-functional projects while influencing stakeholders across the organization.
Essential Responsibilities:
- Uses data to build insights on product requirements consistent with the shared vision for the product.
- Gathers insights from the customer experience and customer needs to input to product requirements
- Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
- Monitors product profitability measures, including budget.
- Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product leadership as needed.
- Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.
Expected Qualifications:
- Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.
Additional Responsibilities And Preferred Qualifications
Additional Responsibilities:
- Define and maintain the product roadmap for the collections platform, ensuring it supports the evolving needs of business stakeholders.
- Drive prioritization of features and enhancements based on business impact, customer experience improvements, and technical feasibility.
- Define and track key performance indicators (KPIs) for the platform.
- Ensure that platform enhancements enable empathetic, customer-centric collections experiences.
- Drive a culture of continuous improvement and experimentation within the team
Preferred Qualifications:
- Min 5 years experience on working with technical platforms ina global setup.
- Deep understanding of consumer credit, debt management, or financial services platforms.
- Familiarity with relevant regulations such as FDCPA, CFPB guidelines, GDPR, or other global collections regulations.
- Experience working with APIs, data platforms, and microservice-based architectures; ability to engage effectively with engineering teams on technical trade-offs.
- Strong quantitative skills, with hands-on experience in SQL, data visualization tools (e.g., Tableau, Looker, Power BI), or similar analytics platforms.
- Experience driving automation, workflow optimization, or operational tooling in complex environments.
- Strong storytelling and executive communication skills, with the ability to influence senior stakeholders across product, risk, operations, compliance, and engineering.
- Experience building platforms that scale across multiple regions, markets, and regulatory environments.
- Passion for creating customer-centric experiences, particularly in sensitive domains such as financial hardship or collections.
- AI & Automation: Experience with AI-driven solutions such as chatbots, voice agents, or process automation
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
