Were looking for a Senior Product Manager to drive critical platform capabilities that unlock revenue, reduce cost to serve, and enable enterprise customers to manage Docusign at scale. Youll own high-impact problem spaces including provisioning, identity and access management, settings management, and administrative tooling working across engineering, design, security, compliance, legal, and go-to-market teams to deliver outcomes that matter to our largest customers and our business. This is a high-visibility role with direct impact on customer retention, expansion revenue, and operational efficiency. Youll work on products used by every Docusign customer and shape the future of AI-powered administration. This position is an individual contributor role reporting to the Director of Product Management.
Responsibility
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Define strategy and roadmap for high-impact platform capabilities based on customer research, support data, telemetry, and business priorities
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Lead cross-functional execution across Engineering, Design, Security, Compliance, Legal, Sales, and Support to deliver complex initiatives on time
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Navigate ambiguity in highly technical problem spaces involving provisioning systems, identity management, subscription platforms, and enterprise architecture
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Balance competing priorities from onboarding velocity, enterprise security requirements, operational efficiency, and platform scalability
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Drive business outcomes measured by revenue unblocked, support cost deflected, enterprise adoption, and customer satisfaction
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Champion the customer by deeply understanding administrator personas, pain points, and workflows then advocating for their needs across the organization
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Build for scale by designing platform capabilities that serve individual users through Fortune 500 enterprises
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Mentor and influence other PMs, designers, and engineers through clear thinking, strong communication, and collaborative problem-solving
Job Designation
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
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8+ years of product management experience building B2B SaaS or enterprise cloud platforms
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Experience with IAM, provisioning, admin tooling, or platform infrastructure products
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Experience shipping complex, cross-functional initiatives involving multiple engineering teams
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Experience influencing without authority across Security, Legal, Compliance, Sales, and Support stakeholders
Preferred
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Experience managing products used by technical personas (admins, IT, developers)
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Background in identity and access management (IAM), authorization models, or security products
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Experience working with regulated industries (Financial Services, Healthcare, Government)
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Track record building AI-powered or agentic product experiences
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Bias for action and comfort operating in ambiguous, fast-moving environments
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Customer obsession backed by research rigor: ethnography, user interviews, data analysis, and telemetry instrumentation
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Exceptional communication skills able to distill complexity into clarity for executives, engineers, and customers
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Strong technical depth able to discuss APIs, system architecture, data models, and integration patterns with engineering
