Sr Planning Analyst

The role of Senior Planning Analyst//Capacity Planning at a leading BPO in Bangalore requires a professional with a minimum of 4 years of experience in Workforce Management. As a part of the team, you will be responsible for creating capacity plans for the enterprise and collaborating with partners for their respective sites. Your duties will include preparing, monitoring, and utilizing mathematical models along with WFM tools to determine staffing requirements. Additionally, you will oversee capacity planning for the headcount, continuously monitor performance against plans, and adjust assumptions when necessary. You will be expected to model FTE requirements for both long and short-term periods, provide capacity recommendations to address gaps, and optimize available resources. Stakeholder review meetings will be conducted for approval of short-term capacity plans. Maintaining historical data and trends, reviewing DOW and Intraday Patterns, AHT profiling, assumption management, and reconciling HC with partner WFM teams are also part of your responsibilities. The ideal candidate should possess 4-6 years of overall experience with at least 2-3 years in a planning role. Experience in managing a multi-site, multi-vendor environment is essential. Strong mathematical and process orientation, expertise in data modeling, simulations, and scenario planning, as well as stakeholder management skills are required. An analytical mindset, understanding of Contact Centre metrics, business acumen, and excellent communication skills are essential. Moreover, hands-on experience with Anaplan will be considered advantageous. Attention to detail, professionalism, and the ability to build relationships are crucial for success in this role. Interested candidates who are graduates and meet the specified qualifications can send their CV to simmi@hiresquad.in or contact at 8467054123.,