Sr. Mgr., Customer Success & Services

As a Director, Professional Services at Numerator, you will play a crucial role in overseeing the delivery of implementation, consulting, and support services to our clients. Your responsibilities will include leading and managing a team of consultants, project managers, and implementation specialists, ensuring successful project delivery, and driving customer satisfaction and retention. Your deep understanding of professional services operations and proven leadership skills will be essential in scaling service delivery functions in a fast-paced environment. **Responsibilities:** - Lead and manage the professional services team, overseeing consultants, project managers, and implementation specialists. - Develop and execute a strategic vision for the professional services organization in alignment with overall business objectives. - Ensure the timely completion, budget adherence, and high-quality delivery of client projects. - Implement best practices, methodologies, and processes to drive operational excellence in service delivery. - Collaborate with Sales, Product, and Customer Success teams to ensure seamless execution of client engagements. - Monitor key metrics such as utilization rates, project profitability, and customer satisfaction to optimize service performance. - Act as an executive sponsor for key accounts, fostering strong client relationships and driving customer satisfaction and retention. **Qualifications Required:** - Bachelor's degree in Business, Project Management, or a related field. Advanced degree or relevant certifications (e.g., PMP, ITIL) are a plus. - 10+ years of experience in professional services, consulting, or a related field, with at least 5+ years in a leadership or management role. - Proven track record of managing and scaling professional services organizations while focusing on customer satisfaction and profitability. - Strong grasp of project management principles, consulting best practices, and service delivery methodologies. - Experience collaborating cross-functionally with sales, product, and customer success teams to achieve business goals. - Exceptional leadership and people management skills to develop high-performing teams. - Effective communication and relationship-building abilities, including managing executive-level client relationships. At Numerator, we are reinventing the market research industry by empowering leading brands and retailers with unparalleled insights into consumer behavior. Join us in shaping tomorrows success with today's market intelligence.,