Sr. Manager-Talent Acquisition

Senior Manager, Talent Acquisition & Integration

This role requires overseeing high-volume, time-zone-sensitive hiring operations across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce.

Responsibilities

1. Leadership & Team Management

• Lead a cross-functional delivery team of 20-40 staff, including recruitment coordinators, sourcing analysts, and reporting specialists.

• Provide structured coaching, mentoring, and performance feedback through regular 1:1s, team huddles, and development plans.

• Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.

• Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

• Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

• Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions

1. Strategic Talent Acquisition Leadership:

• Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies. (Ex: - vendor cost optimization, sourcing channel optimization, etc.)

• Lead large-scale, complex hiring initiatives including senior leadership and niche skill roles.

• Anticipate future talent needs and design proactive sourcing and engagement plans.

• Drive employer branding initiatives by tracking the success to attract top talent in the competitive market.

• Oversee the delivery of job requisition posting, candidate scheduling, pipeline tracking, and offer documentation through ATS tools (e.g., Workday, SuccessFactors, Avature, Taleo, etc).

• Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness.

• Demonstrate hands-on proficiency in at least one leading ATS/ Onboarding platform such as Workday, SuccessFactors, Avature, Taleo, etc.

• Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.

• Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation.

• Handle exceptions and escalations

1. Stakeholder Management:

• Act as the escalation point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.

• Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.

• Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.

• Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans.

1. Reporting & Process Excellence

• Oversee recruitment and onboarding process frameworks ensuring efficiency, compliance, and scalability.

• Champion continuous improvement initiatives leveraging data analytics, automation, AI & Agentic AI and best practices.

• Implement cutting-edge recruitment technologies and tools to enhance candidate sourcing and experience.

• Monitor and analyse key recruitment and onboarding metrics to identify trends and drive actionable improvements.

1. Risk, Compliance & Audit Readiness

• Ensure strict adherence to all relevant labour laws, corporate policies, and audit requirements across recruitment and onboarding activities.

• Lead periodic internal reviews, documentation audits, and risk assessments for onboarding and hiring processes.

• Address audit gaps and implement preventive controls across high-risk areas (e.g., delayed background verifications or pre-employment checks, data access, offer issuance).

Qualifications we seek in you!

Minimum Qualifications

• Bachelor's degree in HR, Business, or a related field.

• Proven experience in Talent Acquisition or a related role, with a strong background in leadership.

• Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.

• Expertise in talent acquisition strategy, workforce planning, employer branding, and recruitment technology.

• Proficient with ATS (SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory

• Experience in ticketing tool like Service Now, Zendesk, etc is preferrable

• Excellent verbal and written communication skills

• Willingness to work 5 days from office in client specific shift.

Preferred Qualifications/ Skills

• Proven track record in managing large-scale hiring projects.

• Certifications in leadership or advanced recruitment practices.

• Prior experience managing international clients or matrixed teams supporting global hiring and onboarding preferred.

• Strategic thinking and problem-solving capabilities.

• Exceptional leadership and stakeholder engagement skills.

• Strong proficiency in recruitment analytics and reporting tools.