Sr Manager (Project management - Walkme)

• Manages projects that implement WalkMe for clients, often in a consulting or customer success capacity.

• Planning and owning projects from start to finish.
• Acting as the primary point of contact for onboarding and implementation.
• Gathering requirements and managing project scope, budget, and schedule.
• Identifying and removing project risks and roadblocks.
• Consulting on WalkMe best practices to maximize impact.

• Handling user management and administration for the WalkMe platform.
• Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget. Effectively manage project risks and provide regular status updates to all involved parties.
• Work closely with customer application owners to understand their business objectives, pain points, and end-user needs. Partner with business stakeholders to gather requirements and design effective WalkMe solutions.
• Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences.

Requirements:

• WalkMe certification preferred
• Proven, multi-year experience with WalkMe implementations.
• Strong project management, change management, communication, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
• Strong understanding of user behavior and how to improve user engagement through WalkMe.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Experience in SAP Products (such as S/4 HANA, Concur, Ariba, SuccesFactors) and Workday is preferred.