Responsibilities: Client Relationship Management: Build and maintain strong relationships with key stakeholders for Strategic enterprise accounts Act as the primary point of contact for clients, ensuring their needs are met and expectations managed. Ability to map Client Stakeholders and prepare Value proposition while collaborating with the Service lines and Global Account management teams Account Management: Oversee the entire account lifecycle, from onboarding to ongoing support. Develop and execute account strategies to drive growth and retention. Responsible for the Individual targets related to Revenue, Order Book, Margin and CSAT for the said accounts Collaborate with the Global Account Management and Delivery teams to grow the accounts Business Development: Identify opportunities for upselling and cross-selling between IT and and services. Collaborate with sales, Service line SMEs and marketing teams to develop proposals and presentations. Project Coordination: Coordinate with internal teams to ensure timely delivery of services. Work along with the delivery teams to manage project timelines, budgets, and resources effectively. Performance Monitoring: Track and report on account performance metrics. Conduct regular reviews with clients to assess satisfaction and areas for improvement. Qualifications: Experience: Proven experience in account management or client relationship roles, preferably in the technology sector. Previous experience of account management for the Technology-Enterprise clients is a plus. Skills: Strong communication and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Analytical skills to assess client needs and develop strategic solutions. Education: Bachelor’s degree in engineering with a preferable Business Management acumen. Advanced degrees or certifications in account management are advantageous.
your role will be responsible for partnering with internal and external stakeholders to support build-out of WalkMe walk throughs and technical writing to support WalkMe implementations on multiple client platforms. This role at DigitizeNow is our entry-level and will be a launch pad for your career in DAP. You will report to and be under the guidance & mentorship of a WalkMe Builder Team Leader at DigitizeNow. This role is full time. Once you have proven your technical and client management skills, and are assigned a client, there may be opportunities to travel overseas to our clients in Asia Pacific and globally. Your work experience and background? You have at the minimum a 4-year undergraduate degree from a reputed university/ college - Bachelors degree in Engineering, Commerce, Mass Communication or Arts or similar You are currently in your first job with no more than 2 years of work experience preferably in a consulting (Accenture, KPMG, PwC, Capgemini) or software development or content creation company. You may have exposure to a DAP like WalkMe, Whatfix, Pendo etc. You have excellent spoken and written English skills, are a good communicator and able to succinctly articulate your thoughts. You have Strong analytical and problem-solving skills & collaboration abilities You may have experience in project or change management, content development, or instructional design You may have experience or certification as a software developer on Salesforce, ServiceNow, MS Dynamics, SAPS/ 4 Hana, SAP-Concur, Oracle or Workday or other Cloud based SaaS platforms It would be ideal if you have some knowledge of web technologies like HTML, Cascading Style Sheets (CSS), JavaScript, jQuery, Adobe Photoshop, Video Production What do we offer you? • Upon joining us we will provide you with the guidance and ability to secure WalkMe Builder I and Builder II certification, and WalkMe Project Lead I certification, using our credentials • You will have a pathway to a fulfilling career in one of the fastest growing software segments of DAP, at DigitizeNow, an SAP-WalkMe partner with global clients who is experiencing rapid growth
Job Summary Seeking a visionary and strategic leader to join our IT services organization as the Head of App Engineering Practice. This role will oversee our Digital Experience, Cloud & App Engineering, Digital Manufacturing, and Generative AI practices. As the leader of this multidisciplinary practice, you will be responsible for driving innovation, leading the development and delivery of cutting-edge solutions, and aligning technology strategies with business goals. You will play a key role in transforming how our clients leverage technology to enhance their digital footprint, optimize operations, and achieve business outcomes. Key Responsibilities: Strategic Leadership: Define the overall vision, strategy, and roadmap for the App Engineering Practice, encompassing Digital Experience, Cloud & App Engineering, Digital Manufacturing, and Generative AI. Align these strategies with broader business objectives and client needs. Innovation and Thought Leadership : Foster a culture of innovation by staying at the forefront of industry trends and emerging technologies. Lead the development and implementation of innovative solutions that leverage digital experience platforms, cloud-native architectures, digital manufacturing technologies, and generative AI models. Team Management: Build, lead, and mentor a diverse team of engineers, architects, data scientists, and consultants. Drive a culture of excellence, continuous learning, and collaboration across teams. Client Engagement and Solution Delivery: Partner with clients to understand their business challenges and provide strategic guidance on leveraging technology for digital transformation. Oversee the delivery of high-quality, scalable, and secure solutions that exceed client expectations. Practice Development : Establish best practices, frameworks, and standards for each domain within the practice. Drive the adoption of Agile, DevOps, CI/CD, and other modern methodologies to enhance delivery efficiency and quality. Technology Oversight : Provide guidance on the use of modern technologies, including cloud platforms (AWS, Azure, Google Cloud), microservices, containerization (Docker, Kubernetes), digital experience platforms (Adobe, Sitecore), industrial IoT, smart manufacturing, and generative AI (GPT & others). Cross-Functional Collaboration : Collaborate closely with other practice heads, business units, and delivery managers to ensure a seamless and integrated approach to service delivery. Lead initiatives that span multiple practices to drive comprehensive digital transformation for clients. Financial Management : Oversee the practices budget, including resource planning, cost management, and profitability. Monitor financial performance and make data-driven decisions to optimize resources and improve margins. Business Development : Support sales and business development activities by providing expertise during client pitches, RFP responses, and proposals. Identify opportunities for expanding service offerings and increasing market share. Required Skills and Experience Education: Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field. Experience : 20+ years of experience in application engineering, digital transformation, or a related field, with at least 5 years in a senior leadership role. Experience in IT services, consulting, or a similar fast-paced environment is highly preferred. Domain Expertise : In-depth knowledge and experience in Digital Experience platforms, Cloud & App Engineering, Digital Manufacturing, and Generative AI. Proven ability to integrate and deliver solutions across these domains. Leadership Skills : Demonstrated success in leading large, diverse teams and managing complex, multifaceted projects. Strong skills in team development, coaching, and performance management. Technical Proficiency : Deep understanding of modern application development, cloud-native solutions, AI/ML, industrial IoT, and digital experience technologies. Experience with digital manufacturing tools and platforms is a plus. Business Acumen : Strong understanding of business processes and the ability to translate technology solutions into business value. Proven experience in managing budgets and achieving financial targets. Communication and Stakeholder Management : Excellent verbal and written communication skills. Ability to articulate complex technical concepts to diverse stakeholders, including senior executives, clients, and technical teams. Problem-Solving and Decision-Making : Strong analytical skills and the ability to make strategic decisions based on data and insights. Proven track record of successfully addressing complex challenges and driving results. Preferred Qualifications - Certifications in relevant technologies (e.g., AWS Certified Solutions Architect, Azure Solutions Architect, Certified ScrumMaster, AI/ML certifications). Experience with Agile and DevOps practices. Experience in driving large-scale digital transformation initiatives across multiple industries.
Joining Location: Ahmedabad / Mumbai Experience: 20 to 25 Years Job description: The Director will be the operational head of the Institution. The role will be based at the Mumbai / Ahmedabad campus. This role is part of the top management to drive the growth and scaling up of the new institution in all its dimensions. The role directly reports into the CEO of the company, Board of the company and indirectly reports to the Governing Council of the institute. Work Experience: Plus 20 years in managing & running operations of a large manufacturing organisation, as COO/VP/GM-Operations with P&L responsibility. With 5-10 years in a senior leadership role within advanced manufacturing or a related industry, including expertise in addressing industry challenges, driving technological advancements, and managing workforce development needs. Added experience in establishing & running captive training centres &/or external training centres would be preferable but not mandatory. Duties and responsibilities of Director. The Director is responsible for all Operations of the Campus and as such a leader with high initiative and drive to plan and lead the various activities of the Institute. 1. To run the operations of the Institution, including mobilization of trainees, admissions, training programs and placement process for the institute along with daily operational activities like equipment/campus upkeep and maintenance, and budget management. 2. To be the nodal point for General and Academic Council deliberations and follow up 3. To Liaise and work in close collaboration with the corporate team and ensure the successful execution of business strategies in alignment with institutional goals. 4. To be the nodal point for Government interactions at State & Central level, and all Regulatory bodies of education & training, and other stake holders in the Training Ecosystem as and when required 5. To work with National & State Skill bodies, Sector Skill Councils and establish MoUs and affiliations for various schemes in the Skill India programs as and when required 6. Coordinate broad policy issues pertaining to the Institutes functioning 7. Coordinate matters pertaining to administration, establishment, and budgetary management by interacting with various sections. 8. To oversee and control all campus costs within budget through establishing rigorous control systems and adherence thereof. 9. To participate in preparing long term perspective plan; suggest policy development and program evaluation for growth and development of the Institute. 10. To Engage industry / institutions for collaboration and involvement of Institute in various association / academic bodies. 11. To Lead efforts in recruiting, hiring, and training academic and administrative staff to maintain high standards of education and operation. 12. To Hire suitable faculty for all labs and departments, implement faculty development programs and spearhead the ToT program for multiplying the campus resources; To Provide training to faculty on latest instructional technology and technique. 13. To carry out Training of Trainers for various stakeholders 14. To develop Upskilling programs & Student Internship programmes through corporate networking. 15. To Involve alumni to contribute towards academic activities like mentorship and other academic and professional engagements, research, and industry exposure to students. 16. To Plan faculty meetings, orientations, trainings and workshops. 17. To Support and participate in institute and community related activities. 18. To Manage faculty resources, administrative staffs and other institute resources; To lead teams and review tasks of staff periodically 19. To manage the planning and execution of Curriculum, Content Development, training materials and workshop equipment & supplies as needed. 20. Lead the day-to-day operations of the institute, ensuring the smooth functioning of academic, administrative, and operational processes. 21. To Oversee the budget and financial management of the campus, ensuring cost-effective operations and sustainable growth. 22. To Provide strong local leadership to staff and students, addressing challenges and driving resolutions efficiently. 23. To Represent the institute at external forums and events, establishing a strong presence in the community and industry circles. 24. To Ensure compliance with educational standards, policies, and regulations at local, state, and federal levels. 25. To Foster a culture of empathy, accountability, integrity, and respect, aligned with companys values. Director-specific skills: Proven leadership experience, with strong problem-solving, strategic thinking, and adaptability skills. Exceptional communication and interpersonal skills, with a demonstrated ability to manage diverse teams and complex operations. Experience in implementing process improvements and driving institutional excellence. A robust understanding of training methodologies, curriculum design, and industry needs. Familiar with national and international standards for skill development in manufacturing and related sectors. Strong network within the manufacturing sector and preferably also government entities for mobilization, placement and other collaboration opportunities
Joining Location: Ahmedabad / Mumbai Experience: 20 to 25 Years Job description: The Director will be the operational head of the Institution. The role will be based at the Mumbai / Ahmedabad campus. This role is part of the top management to drive the growth and scaling up of the new institution in all its dimensions. The role directly reports into the CEO of the company, Board of the company and indirectly reports to the Governing Council of the institute. Work Experience: Plus 20 years in managing & running operations of a large manufacturing organisation, as COO/VP/GM-Operations with P&L responsibility. With 5-10 years in a senior leadership role within advanced manufacturing or a related industry, including expertise in addressing industry challenges, driving technological advancements, and managing workforce development needs. Added experience in establishing & running captive training centres &/or external training centres would be preferable but not mandatory. Duties and responsibilities of Director. The Director is responsible for all Operations of the Campus and as such a leader with high initiative and drive to plan and lead the various activities of the Institute. 1. To run the operations of the Institution, including mobilization of trainees, admissions, training programs and placement process for the institute along with daily operational activities like equipment/campus upkeep and maintenance, and budget management. 2. To be the nodal point for General and Academic Council deliberations and follow up 3. To Liaise and work in close collaboration with the corporate team and ensure the successful execution of business strategies in alignment with institutional goals. 4. To be the nodal point for Government interactions at State & Central level, and all Regulatory bodies of education & training, and other stake holders in the Training Ecosystem as and when required 5. To work with National & State Skill bodies, Sector Skill Councils and establish MoUs and affiliations for various schemes in the Skill India programs as and when required 6. Coordinate broad policy issues pertaining to the Institutes functioning 7. Coordinate matters pertaining to administration, establishment, and budgetary management by interacting with various sections. 8. To oversee and control all campus costs within budget through establishing rigorous control systems and adherence thereof. 9. To participate in preparing long term perspective plan; suggest policy development and program evaluation for growth and development of the Institute. 10. To Engage industry / institutions for collaboration and involvement of Institute in various association / academic bodies. 11. To Lead efforts in recruiting, hiring, and training academic and administrative staff to maintain high standards of education and operation. 12. To Hire suitable faculty for all labs and departments, implement faculty development programs and spearhead the ToT program for multiplying the campus resources; To Provide training to faculty on latest instructional technology and technique. 13. To carry out Training of Trainers for various stakeholders 14. To develop Upskilling programs & Student Internship programmes through corporate networking. 15. To Involve alumni to contribute towards academic activities like mentorship and other academic and professional engagements, research, and industry exposure to students. 16. To Plan faculty meetings, orientations, trainings and workshops. 17. To Support and participate in institute and community related activities. 18. To Manage faculty resources, administrative staffs and other institute resources; To lead teams and review tasks of staff periodically 19. To manage the planning and execution of Curriculum, Content Development, training materials and workshop equipment & supplies as needed. 20. Lead the day-to-day operations of the institute, ensuring the smooth functioning of academic, administrative, and operational processes. 21. To Oversee the budget and financial management of the campus, ensuring cost-effective operations and sustainable growth. 22. To Provide strong local leadership to staff and students, addressing challenges and driving resolutions efficiently. 23. To Represent the institute at external forums and events, establishing a strong presence in the community and industry circles. 24. To Ensure compliance with educational standards, policies, and regulations at local, state, and federal levels. 25. To Foster a culture of empathy, accountability, integrity, and respect, aligned with companys values. Director-specific skills: Proven leadership experience, with strong problem-solving, strategic thinking, and adaptability skills. Exceptional communication and interpersonal skills, with a demonstrated ability to manage diverse teams and complex operations. Experience in implementing process improvements and driving institutional excellence. A robust understanding of training methodologies, curriculum design, and industry needs. Familiar with national and international standards for skill development in manufacturing and related sectors. Strong network within the manufacturing sector and preferably also government entities for mobilization, placement and other collaboration opportunities
Education: BE/BTech/MCA/MTech Joining Location: Noida / Pune / Bengaluru / Hyderabad / Mumbai Experience: 20 to 30 years Job description: Job Summary Seeking a visionary and strategic leader to join IT services organization as the Head of Application Engineering Practice. This role will oversee the Cloud-native web application development, Generative AI practices. As the leader of this multidisciplinary practice, you will be responsible for driving innovation, leading the development and delivery of cutting-edge solutions, and aligning technology strategies with business goals. You will play a key role in transforming how our clients leverage technology to enhance their business, optimize operations, and achieve business outcomes. Key Responsibilities: Strategic Leadership: Define the overall vision, strategy, and roadmap for the Web Application Engineering Practice, Cloud & App Engineering, and Generative AI. Align these strategies with broader business objectives and client needs. Innovation and Thought Leadership : Foster a culture of innovation by staying at the forefront of industry trends and emerging technologies. Lead the development and implementation of innovative solutions that leverage, cloud-native architectures, and generative AI models. Team Management: Build, lead, and mentor a diverse team of engineers, architects, data scientists, and consultants. Drive a culture of excellence, continuous learning, and collaboration across teams. Client Engagement and Solution Delivery: Partner with clients to understand their business challenges and provide strategic guidance on leveraging technology for digital transformation. Oversee the delivery of high-quality, scalable, and secure solutions that exceed client expectations. Practice Development : Establish best practices, frameworks, and standards for each domain within the practice. Drive the adoption of Agile, DevOps, CI/CD, and other modern methodologies to enhance delivery efficiency and quality. Technology Oversight : Provide guidance on the use of modern technologies, including cloud platforms (AWS, Azure, Google Cloud), microservices, containerization (Docker, Kubernetes), digital experience platforms (Adobe, Sitecore), industrial IoT, and generative AI (GPT & others). Cross-Functional Collaboration : Collaborate closely with other practice heads, business units, and delivery managers to ensure a seamless and integrated approach to service delivery. Lead initiatives that span multiple practices to drive comprehensive digital transformation for clients. Financial Management : Oversee the practices budget, including resource planning, cost management, and profitability. Monitor financial performance and make data-driven decisions to optimize resources and improve margins. Business Development : Support sales and business development activities by providing expertise during client pitches, RFP responses, and proposals. Identify opportunities for expanding service offerings and increasing market share. Required Skills and Experience Education: Bachelors or masters degree in computer science, Information Technology, Engineering, or a related field. Experience : 20+ years of experience in application engineering, digital transformation, or a related field, with at least 5 years in a senior leadership role. Experience in IT services, consulting, or a similar fast-paced environment is highly preferred. Domain Expertise : In-depth knowledge and experience in, Cloud & App Engineering, Generative AI. Proven ability to integrate and deliver solutions across these domains. Leadership Skills : Demonstrated success in leading large, diverse teams and managing complex, multifaceted projects. Strong skills in team development, coaching, and performance management. Technical Proficiency : Deep understanding of modern application development, cloud-native solutions, AI/ML, industrial IoT, and digital experience technologies. Experience with digital manufacturing tools and platforms is a plus. Business Acumen : Strong understanding of business processes and the ability to translate technology solutions into business value. Proven experience in managing budgets and achieving financial targets. Communication and Stakeholder Management : Excellent verbal and written communication skills. Ability to articulate complex technical concepts to diverse stakeholders, including senior executives, clients, and technical teams. Problem-Solving and Decision-Making : Strong analytical skills and the ability to make strategic decisions based on data and insights. Proven track record of successfully addressing complex challenges and driving results. Preferred Qualifications - Certifications in relevant technologies (e.g., AWS Certified Solutions Architect, Azure Solutions Architect, Certified ScrumMaster, AI/ML certifications). Experience with Agile and DevOps practices.
Education: Any Graduate. Joining Location: Pune/Bangalore/Mumbai/Hyderabad/Chennai/ Noida Experience: 8+ years Job description: About the Job We are looking for Successfactor Employee Central & Time off Lead. Job Title – SAP Successfactor Employee Central & Time off Lead SKILL-SF EC(Employee central) & TIME OFF RELEVANT EXP IN SF EC(Employee central) -6+ YRS Time off: 2+ yrs Job Description: As a SuccessFactors System Design Specialist, you will collaborate closely with our business stakeholders to understand their requirements and translate them into effective system designs within the SuccessFactors ecosystem. You will be responsible for guiding projects from conception to implementation, ensuring timely delivery, and providing expert guidance to our clients. Key Responsibilities • Collaborate with business stakeholders to understand their requirements and design solutions within the SuccessFactors system. • Translate business requirements into comprehensive system design specifications. • Provide guidance and support to business stakeholders on system functionality and best practices. • Develop and deliver training materials to end-users on system functionality and best practices. • Advice business process improvement on SAP SuccessFactors Employee Central enablement initiatives • Interact with clients to understand the business requirements to conclude blueprint, configuration, testing, migration, support, and continuous enhancements. • Perform detailed analysis of complex business process requirements. • Manage the SAP SuccessFactors projects to ensure timely delivery. • Understand the technology landscape and how it affects the clients’ area of the business; trends associated with the technology functional area and industries and the value propositions for clients to rotate to the new • Identify integration issues and develop solutions to these issues. As an SuccessFactors Time Management Consultant, you will be responsible for implementing, configuring, and supporting SAP SuccessFactors Time Management module to optimize our clients' HR processes especially in Time Tracking area.Your deep understanding of SuccessFactors functionality and HR best practices will be crucial in delivering successful projects and driving HR transformation. Your Responsibilities includes: • Work independently as part of multi-cultural teams delivering SuccessFactors Time Management / SAP HXM solutions to the customers. • Work on requirements analysis, solution design, configuration, implementation and troubleshooting of key Employee Central Time functions like positive and negative time tracking,absence management, forecasting and schedules, and labor activities. • Able to guide the customers, both on site as well as offshore, on the SAP Best Practices for quick win. • Leading & Conducting Requirement Gathering Workshops & Trainings. • Lead the customer stakeholders in their Digital journey with comprehensive knowledge across SAP Solution portfolio. • Performance of feasibility studies / solution reviews.
Area(s) of responsibility Required Skills: Min 4+ years of strong hands-on programming experience in AS400 - DB2/400 - RPG/400 - CL/400 - ILE/400 - SQL/400 Roles & Responsibilities Should have experience in Manufacturing Domain Preferred, should be able to do requirement gathering, analysis and assist to design manufacturing functionality processes Should have working on Agile methodology Should have experience of handling production issues, job msgw, debug etc Knowledge of JIRA software Knowledge of any Change management Tool Knowledge in Software Development Life Cycle (SDLC). Added advantage if Experience in Infor XA includes IDF Development and System Link Role & responsibilities Preferred candidate profile
Backend Lead (Node.js, Serverless, AWS Cloud Native) We are seeking an experienced Backend Developer to be part of the development of high-scalable applications on AWS cloud-native architecture. The ideal candidate will be part of a high performing team with a strong background in Node.js, serverless programming, and Infrastructure as Code (IaC) using Terraform. You will be responsible for translating business requirements into robust technical solutions, ensuring high-quality code, and fostering a culture of technical excellence within the team. Location: Offshore Responsibilities: Lead the design, development, and implementation of highly scalable and resilient backend applications using Node.js, TypeScript, and Express.js . Architect and build serverless solutions on AWS, leveraging services like AWS Lambda, API Gateway , and other cloud-native technologies. Utilize Terraform extensively for defining , provisioning, and managing AWS infrastructure as code, ensuring repeatable and consistent deployments. Collaborate closely with product managers, solution architects, and other engineering teams to capture detailed requirements and translate them into actionable technical tasks. Identify and proactively resolve technical dependencies and roadblocks. Design and implement efficient data models and integrate with NoSQL databases, specifically DynamoDB , ensuring optimal performance and scalability. Implement secure authentication and authorization mechanisms, including Single Sign-On (SSO) and integration with Firebase for user management. Ensure adherence to security best practices, coding standards, and architectural guidelines throughout the development lifecycle. Experience in using unit testing and test-driven development (TDD) methodologies to ensure code quality, reliability, and maintainability. Conduct code reviews, provide constructive feedback, and mentor junior and mid-level developers to elevate the team's technical capabilities. Contribute to the continuous improvement of our development processes, tools, and best practices. Stay abreast of emerging technologies and industry trends, particularly in the AWS cloud and Node.js ecosystem, and evaluate their applicability to our projects. Required Technical Skills: Node.js & JavaScript: Expert-level proficiency in Node.js, JavaScript (ES6+), and TypeScript . Frameworks: Strong experience with Express.js for building robust APIs. Serverless Programming: In-depth knowledge and hands-on experience with AWS Lambda and serverless architecture. Experience with designing and developing microservices architectures . Knowledge of Terraform for deployment of Lambda functions. AWS Cloud Native: Extensive experience designing and implementing solutions leveraging various AWS services (e.g., API Gateway, S3, SQS, SNS, CloudWatch, IAM). Databases: Strong integration experience with DynamoDB, including data modeling and query optimization. Authentication: Hands-on experience with Single Sign-On (SSO) implementation and Firebase integration. Testing: Solid understanding and practical experience with unit testing frameworks (e.g., Jest, Mocha) and test automation. Desired Skills & Experience: A Bachelor's or Master's degree in Computer Science, Engineering, or a closely related discipline. Experience with CI/CD pipelines for automated deployment of serverless applications. Familiarity with containerization technologies (e.g., Docker) is a plus. Strong understanding of security principles and best practices in cloud environments. Experience with performance tuning and optimization of Node.js applications and AWS resources. Role & responsibilities Preferred candidate profile
Job Summary Seeking a visionary and strategic leader to join the IT services organization as VP Delivery into the Digital Business Unit. As the leader of this multidisciplinary practice, you will be responsible for driving innovation, leading the development and delivery of cutting-edge solutions, and aligning technology strategies with business goals. You will play a key role in transforming how our clients leverage technology to enhance their digital footprint, optimize operations, and achieve business outcomes Required Skills and Experience: Education: Bachelors or master’s degree in computer science, Information Technology, Engineering, or a related field. Experience : Should have 18+ years of experience of managing large transformation programs and projects with at least 5 years in a senior leadership role. Experience in IT services, consulting, or a similar fast-paced environment is highly preferred. Leadership Skills : Demonstrated success in leading large, diverse teams and managing complex, multifaceted projects. Strong skills in team development, coaching, and performance management. Technical Proficiency : Deep understanding of modern application development, cloud-native solutions, AI/ML, industrial IoT, and digital experience technologies. Business Acumen : Strong understanding of business processes and the ability to translate technology solutions into business value. Proven experience in managing budgets and achieving financial targets. Communication and Stakeholder Management : Excellent verbal and written communication skills. Ability to articulate complex technical concepts to diverse stakeholders, including senior executives, clients, and technical teams. Problem-Solving and Decision-Making : Strong analytical skills and the ability to make strategic decisions based on data and insights. Proven track record of successfully addressing complex challenges and driving results. Key Responsibilities: Delivery Management: Owning and managing delivery of digital portfolio of customers from delivery and operations perspective; Responsible for P&L of a portfolio ranging between around $50-100 million. Focal point of contact for key customers in the portfolio. Lead the planning, execution, and delivery of complex technology programs aligned to strategic business goals. Thought Leadership: Leading new age organizations launch world class human-centric solutions that re-imagine experiences with digital, data, AI and technology at their core. Along with experience of managing support and maintenance programs across domains. Participation in organization’s strategic initiatives and should be able to lead some of them. Team Management: Empower delivery managers, program and project Managers and ensure Account/Program/Project risks and issues are addressed effectively. Mentor and manage execution teams that both interface with clients/ customers and internal stakeholders to deliver to the desired goals Growth Mindset: Own the growth of the portfolio and be responsible for hiring and offboarding decisions Be the catalyst for portfolio growth by actively working with sales and horizontals (technology streams) owners, participating and engaging in RFP response, Due Diligence and Proposal making. Facilitate communication upward and across project teams Business management: Monitor projects/programs, revenue, Margins, Revenue Growth, yield per employee and customer satisfaction Key performance measurement parameters are – Delivery excellence, C-SAT, Margins, Contribution to revenue growth, and operational parameters like utilization, pyramid, freshers induction, productivity improvement through processes and automation
your role will be responsible for partnering with internal and external stakeholders to support build-out of WalkMe walk throughs and technical writing to support WalkMe implementations on multiple client platforms. This role at DigitizeNow is our entry-level and will be a launch pad for your career in DAP. You will report to and be under the guidance & mentorship of a WalkMe Builder Team Leader at DigitizeNow. This role is full time. Once you have proven your technical and client management skills, and are assigned a client, there may be opportunities to travel overseas to our clients in Asia Pacific and globally. Your work experience and background? You have at the minimum a 4-year undergraduate degree from a reputed university/ college - Bachelors degree in Engineering, Commerce, Mass Communication or Arts or similar You are currently in your first job with no more than 2 years of work experience preferably in a consulting (Accenture, KPMG, PwC, Capgemini) or software development or content creation company. You may have exposure to a DAP like WalkMe, Whatfix, Pendo etc. You have excellent spoken and written English skills, are a good communicator and able to succinctly articulate your thoughts. You have Strong analytical and problem-solving skills & collaboration abilities You may have experience in project or change management, content development, or instructional design You may have experience or certification as a software developer on Salesforce, ServiceNow, MS Dynamics, SAPS/ 4 Hana, SAP-Concur, Oracle or Workday or other Cloud based SaaS platforms It would be ideal if you have some knowledge of web technologies like HTML, Cascading Style Sheets (CSS), JavaScript, jQuery, Adobe Photoshop, Video Production What do we offer you? • Upon joining us we will provide you with the guidance and ability to secure WalkMe Builder I and Builder II certification, and WalkMe Project Lead I certification, using our credentials • You will have a pathway to a fulfilling career in one of the fastest growing software segments of DAP, at DigitizeNow, an SAP-WalkMe partner with global clients who is experiencing rapid growth
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