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ACME SERVICES PRIVATE LIMITED logo

Sr Manager Production Support

5 - 10 years

6 - 10 Lacs

Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

DR management production support release management incident management support process application production support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory) Own the overall production support for all tracks. Interface and drive the MSP partner for the SLAs, KPIs and coverage windows Ensure better than expected systems platform availability and RTO & RPO for the technology platform and tools Capture and action the root causes for critical and fatal incidences Crisp reporting of the metrics on weekly and monthly basis Coordinate with all tracks for smooth functioning of applications Reduce repetitive activities efforts by fixing issues or by automating with the help of development team Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics Create issues handling process, standardize and enforce with all tracks, keep it up- to-date Create and implement a plan to scale the support team based on the business expansion plan Own Release management for all the tracks and be gatekeeper for quality of releases Ensure data and environment security as custodian of the production environment

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ACME SERVICES PRIVATE LIMITED
ACME SERVICES PRIVATE LIMITED
www.acmeservices.com

Information Technology

Tech City

150 Employees

841 Jobs

    Key People

  • John Doe

    Chief Executive Officer

  • Jane Smith

    Chief Technology Officer

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