1. Microsoft Bot Framework Skills•Core Concepts:Understanding of the Bot Framework architecture (e.g., Bot Builder SDK, channels, dialogs, and activities).Familiarity with the Bot Frameworks conversational model (e.g., handling user intents, managing state).•Programming Languages:C#: Primary language for Bot Framework development (using the .NET SDK).Skills: Writing controllers, services, and dialog classes; async programming with async/await.Node.js (optional): Alternative for JavaScript developers using the Bot Builder SDK for Node.js.Skills: Event-driven programming, promises, and async functions.•Bot Framework SDK:Ability to use the Bot Builder SDK to create dialogs, manage conversation state, and handle user inputs.Knowledge of Adaptive Cards for rich UI elements (e.g., displaying balance details or payment forms).•Natural Language Processing (NLP):Integration with LUIS (Language Understanding) for intent recognition (e.g., “check balance,” “pay bill”).Skills: Defining intents, entities, and utterances; training and deploying LUIS models.•Deployment:Experience deploying bots to Azure (e.g., Azure Bot Service or App Service).Skills: Azure CLI, configuring bot channels (web, SMS, etc.), and managing bot registration.2. Salesforce Integration Skills•Salesforce Platform Knowledge:Understanding of Salesforce data models (e.g., standard objects like Account, custom objects like Billing__c).Familiarity with Salesforce security (e.g., profiles, roles, field-level security).•Salesforce APIs:Proficiency with Salesforce REST API or SOAP API to query and update data.Skills: Writing SOQL queries (e.g., SELECT Balance__c FROM Billing__c WHERE Patient_ID__c = '12345'), handling API authentication (OAuth 2.0), and parsing JSON responses.Knowledge of Salesforce Connected Apps for secure integration.•Apex (Optional):Ability to write Apex code for custom logic (e.g., a REST endpoint to fetch patient balances).Skills: Apex classes, triggers, and REST resource development.•Salesforce Configuration:Setting up custom fields, objects, or workflows to support billing and payment tracking.3. General Software Development Skills•API Integration:Experience integrating external APIs (e.g., Salesforce REST API, payment gateways like Stripe).Skills: HTTP requests (GET, POST, PATCH), handling API rate limits, and error management.•Authentication and Security:Implementing secure authentication (e.g., OAuth 2.0 for Salesforce, token-based auth for payment gateways).Knowledge of encryption (e.g., TLS for API calls) and secure data handling (e.g., avoiding logging sensitive data).•State Management:Managing conversation state in the bot (e.g., storing patient ID during a session).Skills: Using Bot Framework’s state storage (e.g., Memory Storage, Azure Blob Storage).•Error Handling:Writing robust code to handle failures (e.g., invalid patient IDs, payment declines).Skills: Try-catch blocks, custom error messages, and fallback dialogs.4. Healthcare and Compliance Knowledge•HIPAA Compliance:Understanding of patient data privacy requirements.Skills: Encrypting data in transit (TLS) and at rest, avoiding storage of PHI in bot logs.•PCI DSS Compliance (for payments):Knowledge of secure payment processing.Skills: Integrating PCI-compliant payment gateways, tokenizing card data.•Healthcare RCM Domain:Basic familiarity with revenue cycle management workflows (e.g., patient billing, self-pay processes).5. Payment Gateway Integration Skills•Payment Processing:Experience with APIs for payment providers (e.g., Stripe, PayPal).Skills: Initiating transactions, handling webhooks for payment confirmation, and updating Salesforce records post-payment.•Frontend Integration:Embedding payment forms in the bot (e.g., using Adaptive Cards or redirecting to a secure hosted page).6. DevOps and Testing Skills•Version Control:Proficiency with Git for code management (e.g., GitHub, Azure DevOps).•Testing:Writing unit tests for bot logic (e.g., using MSTest or NUnit in C#).Testing Salesforce API integrations with tools like Postman.Skills: Mocking APIs, simulating user inputs, and validating conversation flows.•CI/CD:Setting up continuous integration/deployment pipelines (e.g., Azure DevOps, GitHub Actions).Skills: Automating bot deployment to Azure.7. Soft Skills•Problem-Solving: Troubleshooting integration issues (e.g., Salesforce API errors, bot state mismatches).•Communication: Translating RCM requirements into technical solutions and collaborating with stakeholders (e.g., Salesforce admins, healthcare staff).•User Experience Design: Crafting intuitive conversation flows for patients (e.g., clear prompts, empathetic responses).Example Team SkillsetFor a small team, you might distribute these skills as follows:1Bot Developer:C# or Node.js, Bot Framework SDK, LUIS, Azure deployment.2Salesforce Developer:Salesforce APIs, Apex, SOQL, Connected Apps setup.3Integration Specialist:API integration (Salesforce + payment gateways), security, and compliance.4QA Engineer:Testing bot flows, API responses, and edge cases.Learning Path (If Building Skills)•Microsoft Bot Framework:Start with Microsoft’s Bot Framework documentation and tutorials (e.g., “Build a Bot with C#”).Practice with sample bots on GitHub.•Salesforce:Learn via Trailhead (e.g., “API Basics,” “Apex Basics”).Experiment with Salesforce Developer Edition.•Integration:Study REST API fundamentals and OAuth 2.0.Test integrations with Postman or cURL.Minimum Skillset for a Solo DeveloperIf one person is implementing this:•Intermediate C# or Node.js.•Basic Salesforce API knowledge (REST, SOQL).•Familiarity with Bot Framework SDK and Azure.•Understanding of secure API calls and basic testing.With this skillset, you can build a functional chatbot that queries Salesforce for balances, processes payments via a gateway like Stripe, and updates records—all while meeting healthcare compliance needs.Role & responsibilities Preferred candidate profile Perks and benefits

We have an exciting opportunity for a remote Senior Full Stack Software Engineer to join our global Product team working 8 am to 3 pm EST and reporting to the Enterprise Software Engineering Manager. The ideal candidate will have a minimum of 10 years of experience in both front-end and back-end Azure development, possess expertise in UI/UX development, API design, database management, and DevOps. You will work across the full stack to build, maintain, and enhance robust web applications and backend services, ensuring high-performance, responsiveness, scalability, and security.Summary of Responsibilities Full Stack Development: Develop, maintain, and enhance both front-end user interfaces and back-end services. Front-End/UI Development: Build dynamic and responsive web applications using ReactJS, TypeScript, and Next.js. Back-End/API Development: Design, develop, and maintain high-quality RESTful APIs using ASP.NET/C# with a focus on performance and scalability. Database Design & Management: Collaborate with database teams to ensure optimal performance, data integrity, and security using SQL, stored procedures, triggers, and ETL pipelines. Work with SQL Server and Azure SQL Server. DevOps Integration: Build and manage Azure DevOps Pipelines and YAML for continuous integration, delivery, and deployment. Testing & Quality Assurance: Write automated unit and integration tests and create comprehensive test plans for manual regression testing. Documentation & Collaboration: Write clear and thorough technical documentation using Confluence, and track development tasks in Jira.About You Knowledge and ExperienceRequired Full Stack Development: Proven experience in front-end and back-end development with ReactJS, TypeScript, Next.js, and ASP.NET/C#. UI Development: Proficiency in building dynamic, responsive UIs using ReactJS, TypeScript, and Next.js. API Development: Extensive experience designing and developing RESTful APIs with ASP.NET/C# and handling multithreading. Database Expertise: Deep understanding of SQL, SQL Server, Azure SQL Server, and experience with ETL pipelines and Azure Data Pipelines. DevOps: Strong skills in building and managing Azure DevOps Pipelines using YAML for CI/CD. Testing: Automated unit testing, integration testing, and manual regression testing using Visual Studio. Tools: Proficiency with Visual Studio, Azure DevOps, Git, Jira, and Confluence. Communication: Strong proficiency in written and spoken English, with an emphasis on technical documentation and collaboration.Advantageous Experience with MuleSoft and legacy SOAP APIs. Familiarity with Azure Storage (tables and blob storage). Box API experience for file storage integration. Mobile development experience (iOS, Android). Spanish language skills. Nice-to-Haves Experience using Box API for file storage integration. Mobile development skills, particularly with iOS and Android.Role & responsibilities Preferred candidate profile Perks and benefits

Position Summary: The Technical Support Analyst at HCM has a vital role in managing and maintaining the companys IT infrastructure to support seamless operations and ensure system integrity. This position requires a deep understanding of IT systems, including Salesforce administration, SaaS platform management, and hands-on experience with IT hardware and data management. The ideal candidate will address daily IT tasks, resolve technical issues, and ensure that the IT infrastructure aligns with the strategic needs of the business. Key Responsibilities and Essential Duties: IT System Management: • SaaS Platform Oversight: Manage and optimize usage of SaaS platforms such as Salesforce, ensuring administration of SaaS applications meet departmental needs. • Hardware Support: Address hardware issues, manage setups, and perform regular system upgrades and maintenance. • Software Installation and Management: Oversee the installation, configuration, and updating of software applications, ensuring tools are available and functional for all users. Network and Security Management: • Network Support: Support staff on local area networking (LAN) issues, including VPN configurations, client specific connections and internet connectivity troubleshooting. • Security Protocols: Manage antivirus software, and monitor system security to prevent, detect, and resolve security threats. Technical Support and Troubleshooting: • Help Desk Operations: Manage the IT help desk within Atera, respond to tickets, and resolve issues related to software, hardware, and network. • User Support and Training: Provide support and guidance to users on core business applications, including troubleshooting and preventive maintenance, and onboarding new employees. • Support Opportunities: Collaborate with IT personnel to identify and support opportunities for process improvement. Project and Vendor Management: • Vendor Relations: Liaise with IT vendors and service providers to ensure adequate support and service level agreements. • Project Coordination: Lead IT projects, including system implementations and upgrades, coordinating with internal and external stakeholders to meet project timelines and objectives. Key Competencies: • Technical Proficiency: Strong understanding of IT systems, network management, and data security. • Problem-Solving: Ability to quickly diagnose and resolve technical issues. • Communication: Excellent verbal and written communication skills, capable of explaining technical details to non-technical staff. • Project Management: Skilled in managing IT projects with a focus on delivery, documentation, and detail. Key Skills: • IT Infrastructure Management • Data Security and Network Administration • Troubleshooting and Technical Support • Vendor and Project Management Required Expertise: • Proven experience in managing IT infrastructure within a healthcare setting is preferred. • Demonstrable skills in managing SaaS platforms, particularly Salesforce. • Strong background in IT support, hardware troubleshooting, and network security. • Proficient in systems diagnostics and troubleshooting hardware-related issues. Job Qualifications, Skills, Abilities Requirements: • Bachelor’s degree in Information Technology, Computer Science, or a related field. • Minimum of 3 years of experience in IT administration, with a focus on application management and user support. • Certifications in network security, systems administration, or related fields are highly desirable. Work Environment: • This role may require occasional travel to different company locations and the flexibility to handle urgent IT issues outside of standard business hours. Remote work options are available based on company policy and project needs. Physical Demands: • The position is mostly office-based but involves occasional physical activities like managing IT hardware setups and minor repairs. Top 5 skills and competencies that are crucial for success in this role: 1. Technical Proficiency: o Skill Details: This role must have a strong understanding of IT infrastructure, including hardware, software, and networks. This includes the ability to troubleshoot and resolve issues with these systems, ensuring they operate efficiently and effectively. 2. Problem-Solving Skills: o Skill Details: This role requires excellent analytical and problem-solving skills to diagnose and resolve IT issues quickly. Identification of root cause and documenting a sustainable solution within our wiki is paramount to scalable issue resolution. 3. Project Management: o Skill Details: The ability to manage projects is crucial, especially when implementing applications or upgrades. This includes planning, executing, and monitoring projects, ensuring they are completed in alignment with established timelines in Smartsheet. 4. Communication and Interpersonal Skills: o Skill Details: Effective communication is vital for this role, interactions with non technical staff, providing support, and explaining concepts in an understandable manner. They also need to collaborate cross functionally and with external vendors. 5. Security and Compliance Knowledge: o Skill Details: With the increasing importance of data security, especially with patient health information, this role needs a thorough understanding of security protocols and compliance regulations. This includes managing firewalls, antivirus software, and other security measures to protect the company’s data and systems. These skills and competencies ensure the Technical Support Analyst can manage the company's IT infrastructure effectively, support business operations, and protect sensitive information, aligning with the strategic goals of Healthcare Chaos Management. Scorecard Metrics: Technical Support Analyst 1. System Uptime and Reliability • Metric: Percentage of system uptime vs. downtime. • Goal: Achieve and maintain system uptime of 99.97% or higher. 2. Response and Resolution Time • Metric: Average time to respond to and resolve IT tickets. • Goal: Reduce response time to under 1 hour and resolution time to under 4 hours for critical issues. 3. User Satisfaction • Metric: User satisfaction ratings collected through surveys following issue resolution. • Goal: Maintain a user satisfaction rating of 90% or higher. 4. IT Security Monitoring • Metric: Number of security incidents and compliance breaches. • Goal: Achieve zero compliance breaches and reduce security incidents by 10% year-over year. 5. Project Implementation Efficiency • Metric: On-time and on-budget completion of IT projects. • Goal: Complete 90% of IT projects on time and within budget. 7. Hardware and Software Inventory Management • Metric: Accuracy of IT inventory records and timeliness of updates. • Goal: Maintain 100% accuracy in IT inventory records with monthly updates. 8. Cost Efficiency • Metric: IT department costs vs. budget. • Goal: Keep IT operational costs within 95% of the budgeted amount. 9. Backup and Disaster Recovery • Metric: Effectiveness of backup and disaster recovery processes. • Goal: Successfully test and verify backup and disaster recovery processes bi-annually. 10. Vendor Management • Metric: Vendor performance ratings based on service level agreements (SLAs). • Goal: 95% vendor SLA fulfillment rate. Role & responsibilities Preferred candidate profile Perks and benefits