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Conduent
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Sr Manager - Process Excellence

Sr Manager - Process Excellence

Conduent

10 - 20 years

17 - 30 Lacs

noida

Posted:None| Platform:

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Skills Required

process excellence operational excellence six sigma kaizen lean six sigma black belt

Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Tasks & responsibilities

Defining
Standard delivery processes
(along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
Providing High Quality
Business analytics
support to Management team
Identifying
improvement opportunities
along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
Ensure effectiveness of
Customer issue tracking
, root cause analysis, corrective and preventive actions, and management accountability for customer issues
Leading high impact
Six Sigma and Lean projects
Coach green belt and smaller/lower complexity projects across the business.
Mentoring Green Belts/Yellow Belts

Business Process matrices & Reporting:

To define & develop
Process Metrics Scorecard
(Client Domain level) – both for existing key clients and new clients and Tracking performance around these metrics
Tracking of SLAs
& identifying concern (RED) areas to raise Early Warning Signals

Knowledge & Skills

Six Sigma Green Belt or Black Belt certifications
Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
Strong analytical and problem-solving skills with sound business Knowledge
Possess excellence, project management, and people management skills.

Qualifications

At least 5 Years of relevant experience in the field of Quality

8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.

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