Sr Manager - Orders

Sr. Manager - Orders

Roles & Responsibilities

Order Management / Execution

• Oversee and manage the

  full order lifecycle

  , from initial receipt to final delivery.
• Maintain accurate and up-to-date order summaries and daily progress reports.
• Track order status diligently and proactively address any deviations to ensure timely delivery.
• Escalate and resolve delays or issues effectively in collaboration with internal teams and external partners.

Stakeholder Coordination

• Facilitate effective information flow, ensuring all relevant parties are informed of inventory status, customer orders, and delivery timelines.
• Act as the

  primary point of contact

  between the sales, logistics, and service center teams to ensure seamless communication and priority alignment as per business requirements.
• Facilitate smooth communication and problem resolution among all stakeholders.
• Set up and drive regular cadence meetings with Sales, Logistics, and Service Centers to review order progress, delays, and resolutions.

Data Management and Reporting

• Utilize

  data analytics

  to drive operational metrics and continuous improvements on an ongoing basis.
• Generate comprehensive reports and performance metrics to assess and enhance overall operational efficiency.
• Provide regular updates and insightful reports to the management team on key performance indicators (KPIs) and identified areas for improvement.

Process Improvement

• Identify inefficiencies or bottlenecks specifically in the

  order management process

  and recommend targeted improvements.
• Collaborate effectively with cross-functional teams to implement process enhancements for demonstrably better operational efficiency.

People Management

• Lead, mentor, and develop a high-performing team, fostering a culture of collaboration and continuous improvement.

Customer Experience

• Ensure that orders are processed and delivered to consistently meet customer expectations and contractual obligations.
• Support Sales teams in addressing customer queries related to orders, timelines, and any concerns, ensuring high customer satisfaction.

Who Can Apply

• Experience

  : Minimum

  5-7 years of proven experience in logistics, operations management, or a similar role

  , preferably in a B2C/B2B Operations environment.

• Industry Inclination

  : Strong inclination to learn about the B2B online space and flat steel products, including their application in various industries and consumption segments.

• Technical Skills

  : Advanced skills in

  MS Excel and other reporting tools

  .

• Process Acumen

  : Demonstrated ability to develop and implement efficient processes and workflows.

• Communication

  : Strong communication and interpersonal skills to facilitate effective team collaboration.

• Education

  : Minimum Bachelor's degree in Production or Mechanical Engineering, or a related field is preferred. A Master's degree in logistics or operations management is a significant plus.

Key Skills

• Order Processing

• Process Excellence

• Operations Management

• Stakeholder Management

• Data Management

• Reporting & Analytics

• People Management

• Customer Service Excellence