Sr. Manager Digital Transformation

About Concentrix: Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Position: Sr. Manager / Group Leader, Digital Transformation (Techno-functional ) Individual contributor role Mode of Work - Work from office Job Location: Gurgaon Relevant Experience: Total experience of 13+yrs, which includes 8+ years of relevant exp in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Good to have strong experience in Retail Banking (Customer experience improvement) or in credit card business. It's a complete Work from Office role (5days week) from Gurgaon office Key Roles & Responsibilities: Co-innovate with our clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Support delivery, account management, sales teams in problem solving and driving business growth Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our client’s business processes Show more Show less