Sr. Manager, Customer Success Group

5 - 9 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Sr. Manager of Customer Success Group (CSG) Semi Equipment at YES (Yield Engineering Systems, Inc.), you will be responsible for managing a small team and supporting the company's strategies and processes for sales operations. Your role will involve working on increasing sales and revenue through sales process optimization. You will have the opportunity to develop processes and build a team from the ground up. Key Responsibilities: - Manage the sales pipeline, workflow, and processes to enhance efficiency and effectiveness - Analyze and optimize end-to-end sales processes - Support supplier change management processes as needed - Facilitate communication and collaboration between CSG and other departments - Co-ordinate with business units and sales to ensure timely release of quotes to customers - Analyze sales data to identify areas for improvement and report periodically to the executive team - Implement best practices and workflows to streamline the sales lifecycle - Utilize data analytics to provide insights into sales performance, trends, and opportunities - Monitor build schedules and their impact on the revenue stream - Evaluate and implement sales tools and technologies - Oversee the implementation and management of sales technologies, CRM systems, and other tools - Develop and implement sales training programs to enhance the skills and capabilities of the sales team Qualifications Required: - Bachelor's degree in science, engineering, business, marketing, statistics, or related field - Proven experience as a successful Sales Operations leader or in a similar role demonstrating understanding of sales operations - Project management experience related to hardware or equipment manufacturing, along with PMP or other certification helpful - Strong analytical and problem-solving skills, with a focus on data-driven decision-making - Demonstrated ability to optimize sales processes and implement sales technologies - Excellent communication and collaboration skills with an international team - Experience in sales forecasting, planning, and compensation management Additional Details of the Company: YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. The company caters to a wide range of customers, from startups to the Fortune 50, who rely on YES to help them unleash products that change lives. YES provides a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives. The company is an equal opportunity employer that values diversity in the workplace. Join YES today and be part of a great place to work! Role Overview: As a Sr. Manager of Customer Success Group (CSG) Semi Equipment at YES (Yield Engineering Systems, Inc.), you will be responsible for managing a small team and supporting the company's strategies and processes for sales operations. Your role will involve working on increasing sales and revenue through sales process optimization. You will have the opportunity to develop processes and build a team from the ground up. Key Responsibilities: - Manage the sales pipeline, workflow, and processes to enhance efficiency and effectiveness - Analyze and optimize end-to-end sales processes - Support supplier change management processes as needed - Facilitate communication and collaboration between CSG and other departments - Co-ordinate with business units and sales to ensure timely release of quotes to customers - Analyze sales data to identify areas for improvement and report periodically to the executive team - Implement best practices and workflows to streamline the sales lifecycle - Utilize data analytics to provide insights into sales performance, trends, and opportunities - Monitor build schedules and their impact on the revenue stream - Evaluate and implement sales tools and technologies - Oversee the implementation and management of sales technologies, CRM systems, and other tools - Develop and implement sales training programs to enhance the skills and capabilities of the sales team Qualifications Required: - Bachelor's degree in science, engineering, business, marketing, statistics, or related field - Proven experience as a successful Sales Operations leader or in a similar role demonstrating understanding of sales operations - Project management experience related to hardware or equipment manufacturing, along with PMP or other certification helpful - Strong analytical and problem-solving skills, with a focus on data-driven decision-making - Demonstrated ability to optimize sales processes and implement sales technologies - Excellent communication and collaboration skills with an international team - Experience in sales forecasting, planning, and compensation management Additional Details of the Company: YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective c

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