Sr Lead Business Analyst

Job Description

Area(s) of responsibility About Us Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Job Summary A ServiceNow functional consultant helps clients implement and optimize their ServiceNow environment. They provide technical and functional guidance, and work with clients to understand their business needs. Experience required- 10+ Location - Noida/Pune/Bengaluru/Mumbai/Chennai Mode - Hybrid Notice Period - 0-15 Days Responsibilities Job Description: Design and optimize solutions for Configuration Management Database (CMDB) Ensure CMDB aligns with the ServiceNow Common Service Data Model (CSDM) Support IT Service Management (ITSM) and IT Operations Management (ITOM) functions Provide technical and functional guidance Deliver solutions to improve operational efficiency Ensure clients get the most out of their ServiceNow investment Skills And Qualifications Experience with ServiceNow modules like ITSM, ITOM, and CSM Knowledge of IT Infrastructure domains and supporting technologies Strong technical skills, including proficiency in JavaScript and ServiceNow scripting Experience configuring and customizing ServiceNow workflows, applications, and integrations Excellent problem-solving and troubleshooting skills Strong communication skills Ability to work independently with minimal supervision Show more Show less