Sr Insurance Associate

Job Description

Position Summary This position is with the GSS Operations team. An individual will be aligned to Retail Life Policy Admin team. This team perform daily request for Verification of Coverage, Acknowledgement of Insurance, produce letter providing value for government benefits, Duplicate policy - VARI and PAS task where processor creates the letter and send the correspondence to the end requestor via email or AOR. Creating and log the illustrations for the end requestor with respective standards. Preparing Cash and Loan Quotations on received request and share the correspondence with end requestor.Other deliverables as listed in the process SOPs and guidelines. Any other essential function that may occur from time to time as directed by the Supervisor. Job Responsibilities Review and understand the request. Proactively managing the work volumes of these to stay within service level agreements. Perform the required financial/ non-financial transaction for customer accounts. Complete the tasks assigned as per the pre-defined timelines with accuracy. Maintain a day-to-day production tracker and Time and Motion tracker. Participate in the calls/discussions as applicable for this process (Team Huddles, Calibration, QA Feedback discussion, discussion with stateside team (as applicable) etc.) Call out process related risk/issues/misses on timely manner and to the designated SPOC. Takes responsibility for the work done and share performance improvement ideas as applicable. Interpret information from customer requests and apply them to our standard procedures. Involvement in training of others within the team Completion of other, similar processes to support the overall team delivery. Sampling of peer work Knowledge, Skills and Abilities Education Bachelor s degree in any stream degree or diploma with a minimum of 15 years of education. Experience 1-2 years Knowledge and skills (general and technical) Computer navigation skills along with Proficient in Microsoft Excel Keyboarding and data entry speed (Minimum 35 WPM with 90% accuracy) Eye for detail Strong English skills that allow for reading, understanding and subsequent interpretation of the data Problem Solving Judgement Decision making Multitasking Enthusiastic and flexible. Proven customer service skills Excellent analytical and research skills Well organized and flexible with a sense of urgency approach Teamwork / Managing Self / Adaptability Ability to work successfully in production/metrics driven environment. Adaptability to change Accounting/math problem solving skills Ability to handle feedback and be open to continuous process improvements.