Sr Informatica B2B Consultant

You are a Sr Informatica B2B Consultant with over 6 years of experience in Informatica B2B (DX, DT) and Informatica Power Center and IICS. You have a strong background in databases, specifically with MS-SQL server, and are adept at using application monitoring tools. Experience in Informatica Cloud Data Governance Catalog is preferred. Your role involves providing technical support at levels L1, L2, and L3 for software applications. You troubleshoot and resolve application-related issues for end-users, collaborating with developers, IT teams, and external vendors. You escalate unresolved issues as needed and ensure successful completion of scheduled jobs. As a Sr Informatica B2B Consultant, you are responsible for monitoring and maintaining systems, performing routine maintenance tasks, and assisting with system upgrades, patches, and migrations. You are skilled in incident management, logging, tracking, and managing incidents and service requests. You participate in root cause analysis and problem management efforts. Documentation and reporting are essential aspects of your role. You maintain and update application documentation, create reports on system performance, issues, and resolution times, and document changes in a knowledge base. Collaboration is key as you work with cross-functional teams to gather requirements, participate in system testing, and assist in the development of new application modules or features. Your analytical skills enable you to diagnose and solve complex technical problems, while your communication skills allow you to explain technical concepts to non-technical users. Providing excellent customer service under pressure and managing competing priorities are also essential requirements. Knowledge of ITIL processes and strong problem-solving abilities are beneficial in this role.,