Sr. Executive Sales Support & Order Management

Job Description

Job Summary: We are seeking a detail-oriented and proactive professional to support our sales team and manage end-to-end order processing. The ideal candidate will serve as a vital link between the sales team, operations, and customers, ensuring smooth execution of orders and customer satisfaction. Key Responsibilities Sales Support: Maintain and update CRM with client interactions, sales activities, and follow-ups. Generate sales reports and track sales targets and achievements. Assist the sales team with preparing quotes, proposals, and presentations. Track and manage sales orders, delivery schedules, and customer follow-ups. Handle customer inquiries and coordinate with internal teams to resolve issues. Prepare regular sales reports and dashboards. Support onboarding of new clients and internal sales hires. Identify, qualify, and develop new sales opportunities through calls and emails. Follow up on inbound leads and conduct outbound prospecting. Conduct product demos and explain features and benefits to prospective clients. Close sales and achieve monthly and quarterly quotas. Maintain CRM records and track all interactions with prospects and customers. Collaborate with marketing and field sales to support broader sales efforts. Understand customer needs and suggest appropriate products or solutions. Order Management: Process sales orders accurately in the system. Coordinate with logistics, warehouse, and supply chain teams for order fulfillment. Monitor order status and provide regular updates to customers and sales representatives. Manage order modifications, cancellations, and backorders. Ensure accurate invoicing and timely dispatches. Customer Relationship Management: Address post-sale customer queries related to delivery, documentation, and payments. Support in handling complaints and escalations in coordination with relevant departments. Build and maintain strong relationships with key clients. Skills: Strong communication and interpersonal skills. Excellent attention to detail and time management abilities. Ability to work under pressure and manage multiple priorities. Knowledge of order-to-cash (O2C) cycle. Exposure to handling export/import documentation (if applicable).