Sr. Executive - QA (RSCM)

Job Description

Job Purpose To carry out quality repair work on gold, diamond, and other precious metal jewellery items, ensuring workmanship standards are met and customer satisfaction is maintained. Key Responsibilities Perform repair work on gold and diamond jewellery including soldering, resizing, stone setting, screw/tongue repairs, polishing, etc. Assess the condition of the jewellery piece and determine the appropriate repair technique. Handle minor modifications, cleaning, and finishing of returned or damaged items. Ensure all repairs are completed within defined timelines and with a high standard of craftsmanship. Maintain accurate records of work completed (before/after status). Adhere to quality control standards set by the company. Coordinate with QC and customer care teams regarding any clarifications on repair requests. Handle tools and materials responsibly and ensure proper care and maintenance of equipment. Skills & Qualifications Minimum 3–5 years of experience in jewellery repair (gold and diamond preferred). Knowledge of different repair techniques for various jewellery types (casting, handmade, machine-made). Ability to work on delicate and high-value items with precision. Ability to understand the repair requirements. Team player with good communication and time management skills. Preferred Background Previous experience working with reputed jewellers or in service centers. Training from a jewellery design/technical institute is a plus. Show more Show less