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Reliance Jio
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Sr. Executive / Executive

Sr. Executive / Executive

Reliance Jio

1 - 31 years

2 - 3 Lacs

ghansoli navi mumbai

Posted:1 month ago| Platform: Apna logo

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Skills Required

service escalation resolve data reporting analysis support

Work Mode

On-site

Job Type

Full Time

Job Description

The objective of the Executive role is to own all customer complaints raised and ensure that they are resolved within the designated timeframe and with optimal quality, in order to provide outstanding customer service. This involves collaborating with respective resolver groups to ensure that complaints are resolved effectively. Additionally, the job entails to provide and publish relevant insights to enable the supporting functions to make critical business decisions in timely manner. A Specialized Escalation Executive is responsible for managing customer service escalations and ensuring customer satisfaction. They must be able to quickly assess customer issues, identify the root cause, and develop solutions to resolve the issue. They’re expected to document the RCA/ RCF of the complaints, be able to read & manage data sets for reporting & analysis. Their key responsibility besides the escalation resolution should process improvement

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Sr. Executive / Executive