2 - 7 years
2 - 5 Lacs
Posted:5 days ago|
Platform:
Work from Office
Full Time
Ensure wing to wing resolution of customer escalations with utmost accuracy and deliver best service within timelines Case Resolution and Root Cause Analysis. Ensure Process TAT are met Liaison with stake holders for the deviations, Service Nos Analyse Repeat escalation & Eliminate repeated errors made by agent by working closely with Quality and training team Identify and initiate changes/improvements in process Work proactively on probable escalation/Early Warning Signal triggers as per defined process Work as Mentor for Contact Centre agents and ensure regular information is passed on through team meetings/huddles to drive customer centricity Excellent communication, interpersonal skills with evidence of team work and collaboration.
Looking for candidates having experience into voice process.
Manpowergroup Services India
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