Sr Customer Success/ Parent Support

As a Senior Customer Success/Parent Support professional at Dreamtime Learning, you will play a crucial role in ensuring high customer satisfaction and efficient on-boarding of new students. Your primary responsibilities will include upselling courses, collaborating with various teams for successful on-boarding, utilizing automation tools for support systems, creating training modules, coordinating timely delivery of student kits, communicating with parents and students, preparing reports, and performing other assigned duties. With a minimum of 4 years of experience, preferably in the education industry, you will lead a team of customer support professionals across India. Your expertise in customer support, proficiency in Zoho One and other relevant tools, ability to collaborate with cross-functional teams, and track record of delivering excellent customer service will be key to your success in this role. To excel in this position, you should be highly motivated, committed, and take ownership of your responsibilities. Excellent interpersonal and communication skills, strong analytical abilities, outstanding management skills with virtual teams, superb problem-solving capabilities, and a customer-centric mindset are essential. Certification in communication, persuasion, or storytelling will be advantageous. This is a full-time position with a work schedule from Monday to Saturday, and immediate joiners are preferred. If you have the required experience and skills, and are interested in joining our dynamic team, please share your CV with us at talent@dreamtimelearning.com or contact us at +91 9966099521.,