Job
Description
Role & responsibilities Provide expert-level support and guidance on MS-Dynamics 365, Salesforce Microsoft 365, PowerApps, SharePoint Advanced, SiteCore ,. Analyse business requirements and translate them into effective MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions. Configure and customize Maconomy modules to meet business needs. Conduct training sessions for end-users and provide ongoing support. Collaborate with cross-functional teams to ensure seamless integration of MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions with other systems. Develop and maintain documentation for MS-Dynamics 365, Salesforce Microsoft 365, PowerApps processes and configurations. Troubleshoot and resolve issues related to MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions modules. Perform Hands-on activities of tickets analysis, Identify, test & apply resolution in MS-Dynamics 365, Salesforce Microsoft 365, PowerApps solutions Required Technical and Professional Experience Bachelors degree in information technology, Sales/Marketing Legal or a related field. 5+ years of experience as a MS-Dynamics/Salesforce Sr Functional Consultant. MS-Dynamics 365 / Salesforce Certifications Salesforce : Sales Cloud, Service Cloud, Apex, Aura, LWC, Lightning UI, Lightning development framework, Salesforce APIs, SFDX and Salesforce Package Management, Salesforce Security model Strong understanding of MS-Dynamics, Salesforce Excellent problem-solving skills and attention to detail. Strong communication and interpersonal skills. Ability to work collaboratively with cross-functional teams and client. Experience with business process configuration, requirements gathering, fit-gap analysis, testing and validation, end-user training, and troubleshooting and support. Preferred Technical and Professional Experience Knowledge of industry best practices for CRM MS-Dynamics, Salesforce implementations. Good understanding of complimentary CRM tools and platforms like Power Automate, PowerApps, Advanced Sharepoint, Agile environment, Experience with CI/CD tools (Maven, Bitbucket, Sonar, Jenkins) Ability to manage multiple projects and priorities simultaneously. Strong analytical and critical thinking skills.
