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Neurealm
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Sr. Contact Center Engineer

Sr. Contact Center Engineer

Neurealm

3 years

6 - 8 Lacs

chennai

Posted:4 weeks ago| Platform: GlassDoor logo

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Skills Required

scheduling communication research support word excel powerpoint healthcare ehr

Work Mode

On-site

Job Type

Part Time

Job Description

Chennai, Tamil Nadu, India

Practice

General IT User Support

Job posted on

Dec 02, 2025

Employee Type

Full Time Employee

Experience range (Years)

3 years - 5 years

Client

Projects

Position Summary

We are seeking a Call Center Representative who will serve as a liaison between our company and its current and potential customers. The ideal candidate will take full ownership of answering and initiating calls, scheduling appointments, and conducting follow-ups for canceled or no-show appointments.

Roles & Responsibilities

Manage a high volume of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling various scenarios.

Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.

Meet individual and team qualitative and quantitative performance targets.

Primary Skills (Preferred)

Graduate in Psychology.

Previous experience in a customer support role.

Strong phone and verbal communication skills with active listening.

Ability to empathize with customers.

Proven track record of exceeding performance targets.

Ability to multitask, prioritize, and manage time effectively.

Secondary Skills (Preferred)

Proficiency in MS Office applications (Teams, Word, Excel, PowerPoint, Outlook).

Knowledge of U.S. healthcare, insurance, and electronic health records (EHR) is an added advantage.

These skills are highly relevant and can significantly enhance performance in this role.

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Sr. Contact Center Engineer