Job
Description
As a Senior Consultant at our company, your role will involve designing and solutioning NICE platform solutions and leading a team of NICE consultants to deliver innovative solutions for our customers. You will liaise with onsite delivery teams, project managers, onshore team members, and occasionally sales team members and clients. Your contribution will be crucial in driving innovation and growth within the NICE practice, by identifying new opportunities, developing capabilities, and ensuring stakeholder satisfaction. **Key Responsibilities:** - Architect and design NICE platform solutions and lead teams effectively - Be physically present in Hyderabad in accordance with site working policies - Take technical delivery ownership for projects executed from India: - Lead work scope understanding and detailing with onshore or client teams - Estimate and plan work for India team to deliver - Review delivered work for quality - Code and test projects - Attend meetings and training sessions as needed - Collaborate with system analysis and project management for project success - Actively engage in Solution Engineering and Pre-sales activities, including solutioning, estimation, and proposal drafting - Drive training, development, and knowledge sharing initiatives - Contribute to India team growth in terms of team size and new technical skills - Share responsibility for operational metrics for the India team - Demonstrate hands-on technical skills in: - Contact Center as a Service (CCaaS) software management and domain experience - NICE CXone and CXone Studio Experience - Work as a member of the TTEC Digital project team using languages like CXone Studio, C#, ASP.NET - Expertise in ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) **Qualifications Required:** - Bachelor's degree in computer science, IT, or engineering preferred - Minimum 5 years of experience in customer experience software space - At least 3 years of experience in NICE CXone and UC environments - Proficiency in software development, including design, coding (JavaScript, Python, Java, C++), and testing of real-time systems - Experience with enterprise-level CCaaS architecture for complex business needs - Network infrastructure experience - Desire to work in a fast-paced environment If you possess strong people skills, high energy, integrity, and technical expertise, and if you are motivated to lead and provide support to your team members, then we encourage you to consider applying for this challenging and rewarding role at our company. As a Senior Consultant at our company, your role will involve designing and solutioning NICE platform solutions and leading a team of NICE consultants to deliver innovative solutions for our customers. You will liaise with onsite delivery teams, project managers, onshore team members, and occasionally sales team members and clients. Your contribution will be crucial in driving innovation and growth within the NICE practice, by identifying new opportunities, developing capabilities, and ensuring stakeholder satisfaction. **Key Responsibilities:** - Architect and design NICE platform solutions and lead teams effectively - Be physically present in Hyderabad in accordance with site working policies - Take technical delivery ownership for projects executed from India: - Lead work scope understanding and detailing with onshore or client teams - Estimate and plan work for India team to deliver - Review delivered work for quality - Code and test projects - Attend meetings and training sessions as needed - Collaborate with system analysis and project management for project success - Actively engage in Solution Engineering and Pre-sales activities, including solutioning, estimation, and proposal drafting - Drive training, development, and knowledge sharing initiatives - Contribute to India team growth in terms of team size and new technical skills - Share responsibility for operational metrics for the India team - Demonstrate hands-on technical skills in: - Contact Center as a Service (CCaaS) software management and domain experience - NICE CXone and CXone Studio Experience - Work as a member of the TTEC Digital project team using languages like CXone Studio, C#, ASP.NET - Expertise in ASP/.NET experience (C#, VS.Net , XML, Web Services, etc.) **Qualifications Required:** - Bachelor's degree in computer science, IT, or engineering preferred - Minimum 5 years of experience in customer experience software space - At least 3 years of experience in NICE CXone and UC environments - Proficiency in software development, including design, coding (JavaScript, Python, Java, C++), and testing of real-time systems - Experience with enterprise-level CCaaS architecture for complex business needs - Network infrastructure experience - Desire to work in a fast-paced environment If you possess strong people skills, high energy, integrity, and technical expertise, and if you are motivated
