Sr. Consultant - NICE CXone

As the Senior Consultant, your role involves designing and solutioning NICE platform solutions while leading a team of NICE consultants. You will collaborate with onsite delivery teams, project managers, onshore team members, and at times sales team members and clients. Your responsibilities also include driving innovation and growth within the NICE practice by identifying new opportunities, developing capabilities, and ensuring stakeholder satisfaction. Key Responsibilities: - Architect and design NICE platform solutions - Lead teams effectively - Be present in-person in Hyderabad as per site working policies - Take technical delivery ownership for project work from India team - Lead work scope understanding and detailing - Estimate and plan work for India team - Review delivered work for quality - Code and test projects - Attend meetings and training sessions as required - Collaborate with system analysis and project management for project completion - Participate in Solution Engineering and Pre-sales activities - Drive training, development, and knowledge sharing initiatives - Contribute to India team growth and acquisition of new technical skills - Share responsibility for operational metrics for India team - Possess hands-on Technical skills in Contact Center as a Service (CCaaS) software management, NICE CXone and CXone Studio Experience, and ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.) Competencies: Personal: - Strong people skills - High energy and enthusiasm - Integrity and honesty - Flexibility - Results-oriented - Resourceful - Problem-solving ability - Ability to prioritize Leadership: - Ability to gain credibility and motivate - Provide leadership and support - Maintain a cheerful outlook - Guide junior team members - Manage a diverse customer base Operations: - Manage multiple projects and products efficiently - Utilize time and resources effectively - Address demanding situations technically and from a customer service perspective Technical: - Understand technical components thoroughly - Deliver technical solutions effectively Qualifications: - Bachelor's degree in computer science, IT, or engineering preferred - 5+ years of experience in customer experience software space - 3+ years of experience in NICE CXone and UC environments - Good experience in software development with JavaScript, Python, Java, C++, etc. - Experience with enterprise-level CCaaS architecture - Network infrastructure experience - Desire to work in a fast-paced environment In addition to the role responsibilities, TTEC Digital, along with its 1,800+ employees, focuses on pioneering engagement and growth solutions that enhance the customer experience. As part of TTEC Holdings Inc., TTEC Digital collaborates with TTEC Engage, a 60,000+ employee service company, to provide holistic solutions to clients" needs.,