Sr. Client Servicing Executive-Event-Surat-Upto 40k

Internal: Team members, HODs, Founder, Creative Team
External: Clients, Vendors, Artists, Venue Partners

Job Purpose

The Senior Client Servicing Executive acts as the bridge between clients and the creative team — ensuring every event reflects the client’s vision seamlessly. You’ll manage client relationships, ideate creative concepts, and ensure flawless event execution with a focus on satisfaction, communication, and innovation.

Roles and Responsibilities

• Attend leads from all venues, take client briefings, and make the first contact call.

• Schedule and conduct client meetings to understand requirements and present company capabilities.

• Explain the company profile, portfolio, and service offerings effectively.

• Ideate and research innovative concepts, themes, and trends based on client requirements.

• Develop customized presentations and creative proposals for clients.

• Coordinate with the quotation and design team for budget finalization and proposal preparation.

• Keep updated with current market trends, artists, and vendor offerings.

• Finalize budgets, themes, and key event deliverables in coordination with HOD.

• Follow up proactively post-quotation submission for closure and conversion.

• Coordinate with project heads to ensure clear communication of client requirements.

• Maintain strong client relationships and ensure smooth project handovers.

• Oversee event planning and ensure target cost adherence.

• Continuously track event execution to align with client expectations.

• Maintain good relationships with all stakeholders — vendors, artists, and venues.

• Follow SOPs and company protocols for client servicing.

• Report regularly to top management and collaborate on overall client strategy

Key Skills

• Excellent communication and interpersonal skills

• Strong organizational and time management ability

• Analytical and problem-solving mindset

• Exceptional customer service orientation

• Creative and aesthetic understanding

• Strong negotiation and coordination abilities

• Market and trend awareness
  Qualifications & Experience

• Education: Graduate / MBA in Management or related field

• Experience: Minimum 3 years in client servicing, events, or experiential marketing