Sr. Client Servicing Executive

What You Will Do:

The Senior Client Servicing Executive for Craft Worldwide will be required to:

• Oversee end-to-end print production workflows, ensuring accuracy, quality, and timely delivery.

• Identify and resolve production issues as they arise, escalating to Senior Management where appropriate.

• Communicate effectively with internal teams, external vendors, and clients to deliver high-quality print outputs.

• Manage project creation and tracking in Manage Plus (or equivalent tools).

• Coordinate and assign tasks to Print Producers, Artworkers, and QA resources.

• Route proofs, mock-ups, and final assets to clients for review and approvals.

• Maintain and update the print production schedule and resource allocation tracker.

• Track metrics for projects not managed on Manage Plus.

• Ensure all mandatory print specifications (color standards, bleed, trims, paper stock, finishing, etc.) are verified before jobs leave the studio.

• Monitor time management and deliver projects efficiently within agreed budgets and timelines.

• Ensure accurate and timely completion of timesheets each week.

• Provide input, guidance, and mentorship to team members across all levels within the Print Production team.

• Demonstrate a positive, solutions-driven approach in addressing client and production challenges.

• Be available to work flexible hours in line with print production timelines and delivery needs.

Who You Will Be:

To be successful in this role, you will bring relevant experience and skills such as:

• 3+ years of experience in client servicing/account management with a focus on print production.

• Strong understanding of Print production processes (pre-press, press, finishing, distribution) and awareness of Broadcast and Digital operations.

• Proven ability to manage multiple print projects/tasks simultaneously.

• Strong knowledge of MS Office; familiarity with production/project management tools preferred.

• Experience leading cross-functional teams of print producers, artworkers, and QA specialists.

• Highly motivated, adaptable, innovative, and eager to learn new print and production technologies.

• Excellent written and verbal communication skills for vendor and client interactions.