Sr Business Analyst (SNOW)

5 - 10 years

18 - 20 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Preferred candidate profile

  • Degree in Computer Science, Information Systems, or equivalent experience.
  • 5+ years of experience working with

    ServiceNow CSM

    (Advance/Expert)
  • Strong understanding of customer service workflows and ServiceNow capabilities.
  • Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
  • Excellent interpersonal, communication, and documentation skills.
  • Strong team player with experience working in global delivery models.
  • Proven experience working with enterprise-scale applications.
  • ServiceNow Certified Implementation Specialist CSM.
  • ITIL Foundation certification
  • Experience with Agile methodologies (Scrum, Kanban).
  • ITSM
  • Awareness of ServiceNow ITOM and its integration points
  • Experience with Jira to ServiceNow integrations.

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