Sr. Associate – Technical Support 🔹 Associate – Technical Support

About the Role

driven and technically proficient professionals

Key Responsibilities

• Deliver first-level technical support and troubleshooting for client systems and applications.
• Diagnose and resolve hardware, software, and networking issues promptly.
• Document all interactions and escalate unresolved cases to senior technical teams.
• Communicate with clients in a professional, clear, and courteous manner.
• Collaborate with peers to enhance processes, share knowledge, and strengthen team capabilities.

Qualifications & Skills

• Bachelor’s degree in Computer Science or equivalent technical background.
• Engineering background and/or certifications in networking concepts preferred.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to thrive in a fast-paced, client-centric environment.

Compensation

₹3.5 LPA – ₹6 LPA