Sr Associate, IS Engineer, Learning & Development

In this vital role you will maximizes domain and Software Development Lifecycle (SDLC) expertise to design, develop, and maintain software applications and solutions that meet business needs and ensure the availability and performance of critical systems and applications in the Learning & Development (L&D) functional area. This role is a key member of the L&D product team, and it involves working closely with product owners, developers, system administrators, and other engineers to create high-quality, scalable software solutions, automate operations, monitor system health, and respond to incidents to minimize downtime.

• Work closely with product team, business team, and other collaborators to deliver high-quality software on time.
• Design, develop and implement systems and processes to improve the reliability, scalability, and performance of L&D applications.
• Automate routine operational tasks, such as deployments, monitoring, and incident response, to improve efficiency and reduce human error.
• Develop and maintain monitoring tools and dashboards to track system health, performance, and availability.
• Respond to and resolve incidents promptly, conducting root cause analysis and implementing preventive measures.
• Provide ongoing maintenance and support for existing systems, ensuring that they are secure, efficient, and reliable.
• Develop and implement unit tests, integration tests, and other testing strategies to ensure the quality of the software.
• Identify and resolve software bugs and performance issues.
• Maintain detailed documentation of software designs, code, and development processes.
• Customize or configure modules to meet specific business requirements.
• Implement and maintain security measures to protect systems from unauthorized access and other threats.

Basic Qualifications:

• Masters / Bachelors degree and 5 to 9 years of Computer Science, IT or related field experience.

• Strong knowledge of information systems and network technologies in the Human Resources Learning & Development domain.
• Proficient in both relational and non-relational databases, SQL queries, performance tuning, and the design and development of data pipelines and enterprise data warehouses.
• Experienced in designing, developing, and debugging ETL pipelines, as well as building data warehouse solutions.
• Hands-on experience with Databricks or Mulesoft, and AWS services such as Redshift and Lambda. Strong understanding of software development methodologies including SDLC, Agile, and Scrum, as well as software quality management and change management processes.
• Proficient in programming languages such as C#, Python, and JavaScript.
• Familiar with CI/CD tools including GitLab and Azure DevOps.

• Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry, and related tools such as ALM, Veeva Vault Controlled Documents.
• Strong understanding of cloud technologies such as AWS.
• Experience with scripting and test automation tools.

• SAFe DevOps Practitioner (preferred)
• SAFe for teams (preferred)
• ITIL (preferred)
• Microsoft Certified Developer (preferred)

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.

This position requires you to work a later shift and may be assigned a second or third shift schedule including weekend coverage. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.