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Tesco Plc
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Sr. Associate - Chat Support

Sr. Associate - Chat Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tesco Plc

3 - 8 years

5 - 10 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Typing speed Customer service orientation Conflict resolution Focus Wellness Medical insurance Business solutions Continuous improvement MS Office Counselling

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be responsible for

- Ensuring I understand our Core Purpose and the role I play in delivering this

- Role modelling the Tesco values and leading by example in what I do and how I behave

- Understanding the part I play in delivering our key metrics and performance measures

- Delivering all relevant critical metrics consistently and to agreed quality and reliable service standards

- Handing and resolving first line contact and queries via written communication channels

- Handling first line contact efficiently, to minimize any impact to customers and colleagues and deliver strong NPS scores

- Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager

- Knowing and maintaining my knowledge of work processes and sharing that knowledge freely with others

- Using my continuous improvement skills to look for and raise opportunities to improve processes and practices in the business and embrace change

- Continually developing my skills to be the best I can be in my role

- I ensure that all open tickets are closed to agreed timescale

- I am expected to work in roster shifts to support customer queries

- Responsible for completing tasks and transactions within agreed metrics- Solves problems by analyzing solution alternatives

You will need

Customer service orientation

Excellent Written Communication in English

Conflict Resolution

Empathy and customer focus

Typing speed and accuracy

Basic Microsoft Office e.g. Outlook email

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Sr. Associate - Chat Support